Customer Sent Back to Payment Method afer Paying

Hi Everyone,

I'm feeling very frustrated. I've spent many hours reading over the forums here in the hopes that I would find a soltuion.

I'm running ZenCart 1.3.7.1/1.3.7

Using PayPalExpress, everything works well - the customer is sent to PayPal, enters credit card information, however when sent back to my website, is sent to the Payment Method page, rather than Order Completion.

The customer isn't charged by PayPal, and the order is not complete.
If they continue along to confirm the order (which they don't as now they think they have paid, but are confused) they will automatically arriave at the order completion page, and the payment will then go through...

I'm thinking I must have a setting wrong somewhere, but I can't find it.
I would so very much appreciate some help.

This by the way has just started in the last couple of weeks, with many orders being processed before this without any problem.

Thanks!

Al

What else have you added or changed recently? Also double check your settings on PayPal - things get reset sometimes.

Kim:

What else have you added or changed recently? Also double check your settings on PayPal - things get reset sometimes.

I haven't added or changed anything at all, including settings on PayPal or ZenCart in months... Which is why I find it so strange.

I have double checked PalPal settings, and as far as I can see, everything is as it should be.

Any other ideas?

Thank you,

Al

I also just discovered that if I manually type in:
https://payments.mysite.com/index.php?main_page=checkout_process
when the site has gone back to the payment method page, it then finishes just fine...

I'm thinking it must be something on my end them... Zencart is stopping it from going through... but how/why?

Did you recently turn on the coupons or gift certificates feature? or set up new coupons or gift certificates?
These will cause the customer to land on the checkout_payment page so they can enter a coupon or redeem gift-certificate funds as part of their transaction.

did u ever fix this . im having the exact same probelm and its driving me insane!:blink: ive checked everything and rechecked. anyone with any ideas?

tedora:

I also just discovered that if I manually type in:
https://payments.mysite.com/index.php?main_page=checkout_process
when the site has gone back to the payment method page, it then finishes just fine...

I'm thinking it must be something on my end them... Zencart is stopping it from going through... but how/why?

Who is your host? Did they recently upgrade something?

host is crystaltech.com and i rate them very highly. have a go on my site if u, buying something if u want. product is priced at £0.01. it goes to paypa, fil in all details, then next page on paypal is 'continue' and confirm al details are correct, when this is done, it returns to payment step 2 process of zen cart an dthen u go through another conifrm payment pages and u land on success page. no paypal receipt is issued, card isnt charged. very werid?

what44:

product is priced at £0.01. it goes to paypa, fil in all details, then next page on paypal is 'continue' and confirm al details are correct, when this is done, it returns to payment step 2 process of zen cart an dthen u go through another conifrm payment pages and u land on success page. no paypal receipt is issued, card isnt charged. very werid?

Does this happen if you use a higher-priced purchase? Perhaps 1.00 instead of 0.01.

What are your paypal debug logs showing?
http://www.zen-cart.com/forum/showthread.php?t=61199

tryed diff values. same issue. here are logs.

Request Headers: array (
0 => 'Content-Type: text/namevalue',
1 => 'X-VPS-Timeout: 45',
2 => 'X-VPS-VIT-Client-Type: PHP/cURL',
3 => 'X-VPS-VIT-Integration-Product: PHP::Zen Cart WPP-NVP',
4 => 'X-VPS-VIT-Integration-Version: 0.1',
)

Request Parameters: array (
'TOKEN' => 'EC-5BB598882X280640N',
'METHOD' => 'GetExpressCheckoutDetails',
'USER' => 'admin_api1.futurewebentertainment.com',
'PWD' => '****************',
'VERSION' => '2.3',
'SIGNATURE' => '****************************************************G-sy',
)

Response: array (
'TIMESTAMP' => '2007-11-22T17:55:02Z',
'CORRELATIONID' => '3a2f2e01295b7',
'ACK' => 'Success',
'VERSION' => '2.300000',
'BUILD' => '1.0006',
'TOKEN' => 'EC-5BB598882X280640N',
'EMAIL' => '[email protected]',
'PAYERID' => '46LA8DSWSTRWY',
'PAYERSTATUS' => 'unverified',
'FIRSTNAME' => 'xxxx',
'LASTNAME' => 'xxxx',
'COUNTRYCODE' => 'GB',
'ADDRESSID' => 'PayPal',
'ADDRESSSTATUS' => 'None',
)

GetExpressCheckoutDetails, Elapsed: 3371ms; Success

tryed diff values. same issue. here are logs.

Request Headers: array (
0 => 'Content-Type: text/namevalue',
1 => 'X-VPS-Timeout: 45',
2 => 'X-VPS-VIT-Client-Type: PHP/cURL',
3 => 'X-VPS-VIT-Integration-Product: PHP::Zen Cart WPP-NVP',
4 => 'X-VPS-VIT-Integration-Version: 0.1',
)

Request Parameters: array (
'TOKEN' => 'EC-5BB598882X280640N',
'METHOD' => 'GetExpressCheckoutDetails',
'USER' => 'admin_api1.futurewebentertainment.com',
'PWD' => '****************',
'VERSION' => '2.3',
'SIGNATURE' => '****************************************************G-sy',
)

Response: array (
'TIMESTAMP' => '2007-11-22T17:55:02Z',
'CORRELATIONID' => '3a2f2e01295b7',
'ACK' => 'Success',
'VERSION' => '2.300000',
'BUILD' => '1.0006',
'TOKEN' => 'EC-5BB598882X280640N',
'EMAIL' => '[email protected]',
'PAYERID' => '46LA8DSWSTRWY',
'PAYERSTATUS' => 'unverified',
'FIRSTNAME' => 'xxxx',
'LASTNAME' => 'xxxx',
'COUNTRYCODE' => 'GB',
'ADDRESSID' => 'PayPal',
'ADDRESSSTATUS' => 'None',
)

GetExpressCheckoutDetails, Elapsed: 3371ms; Success