10736 Shipping Address Invalid City State Postal

The address information you entered does not appear to be valid or cannot be matched'

When I try and check out, I get this error right after Step 3 when I try and confrirm the order.

Any ideas

/what payment modules?

Hello there,

I am having that problem with Paypal Express.

The complete error is:-

The address information you entered does not appear to be valid or cannot be matched. Please select or add a different address and try again. (10736)

This happened lately for a customer who is from Texas. Paypal recognises this by TX. Is it of a case of the counties and states not complying with Paypal's. Everything else seems fine.

Heathenmagic

PayPal does a comparison of ZIP + State + City for validation. If the combination entered doesn't validate, you'll get that error.
Solution: test using a real address, not a make-belief one ;)

I'm getting this error from some customers with valid addresses.

Further, I load the address reported on their screen shots into my own account and am able to check out fine.

Will PP Express barf if the details in the PayPal Account are not correct or if the details typed into the shipping data on zen cart are not correct?

Step 1 of 3 - Delivery Information
10736 Shipping Address Invalid City State Postal Code - A match of the
Shipping Address City, State, and Postal Code failed. (18) transfer closed
with -1 bytes remaining to read

I checked the zip against the city/state and it's fine. Real data, not make-believe :)

I got two emails with this error today a couple of minutes apart:

10736 Shipping Address Invalid City State Postal Code - A match of the
Shipping Address City, State, and Postal Code failed

Does anyone know exactly what causes this error? What does the customer see when this error occurs? And most importantly, did the order go through?

Thanks.

No, the order doesn't go through.
The customer will see that actual error message, and be taken back to the checkout_payment screen to select another payment method.

The most common cause of that error is bad address information (specifically the fields mentioned in the error message). There was a bug in the initial 1.3.7 release with respect to address handling, which is fixed in the latest patch for 1.3.7 Paypal. At present, the most recent patch is dated June 17/07.
http://www.zen-cart.com/forum/showthread.php?t=56216
(You should upgrade to at least v1.3.7.1)

Not sure what caused the error there. I have the latest patch installed, I'm subscribed to that thread so I receive email notification as soon as a new patch is available.

I'm checking my records and I see around that time I got two new customers, actually the same customer, same info, just different email. And I got an order from her through GoogleCheckout.
I think it's this customer that got this error. Luckily, when she saw paypal wasn't working, she used GoogleCheckout instead and I still got the sale. :)

What are the characteristics of her address?

ie: which country, which state/province

If you use that address and place a test order, can you duplicate the problem?
Turn on PayPal debug logging to capture the details, and zip and post all the log files.
http://www.zen-cart.com/forum/showthread.php?t=61199

There aren't any special characters. It's a US address. I have used that address in a test order and was able to duplicate the error.

The issue seems to be with the city name.
The city name is DuBois

It appears it gives the error because there are two capital letters in one word. If I change it to Du Bois, I no longer get the error.

Can you confirm whether this is a bug or normal behavior? And if it's a bug, is there a simple fix?

Thanks.

That error message comes from PayPal. Best to report it to them directly.
http://www.paypal.com/mts
PayPal loves to validate the entire address before they accept payment. Perhaps their internal systems don't like the spaces in street names or maybe it's the MiXeD-case spellings. I'm surprised that this is the first time that it has come up though.

Can you confirm that the debug logs show the correct pieces of the address info are being submitted on the correct fields? I can't see why they wouldn't be.

So this is a common error? I've never had this before, maybe because I only recently started using PP Express. Before that I used PayPal IPN, where probably this issue doesn't apply.

I wonder what customers think when they get this error. I guess they get a bit mad seeing the address is correct and not knowing the reason for the error.

So paypal seems to only validate the 'ship to' address. It doesn't seem to care about the 'bill to' address formatting.

Anyway, yes, I did check the logs twice and every piece of info is submitted in the correct field.

I'll definitely let paypal know about this. They should pay some attention to this when I tell them the customer used GoogleCheckout instead because of this. :)

I suppose if the "official" name for that street is "Du Bois" and the customer, who lives there, enters "DuBois" without the space, then PayPal's logic says the street address is not the same since it's misspelled.

It's too bad that they think the customer doesn't know their street name better.

It's likely wise for you to provide the actual street address when you report the ticket to PayPal's MTS. You don't have to divulge the customer's name.

I did already contacted them. It was not the street name but the city name DuBois.

Official name appears to be DuBois, with spelling variants Du Bois and Dubois.

I don't really think the paypal system cares if a city or street name is a real valid one, when doing test orders I've used names of cities/streets that don't even exist and didn't have any problems.

It seems paypal only cares that it be in certain format as you mentioned no mixed case.

tj1:

It was not the street name but the city name DuBois.Oops ... yes, you're right. I mixed that up.

I got a reply from them, not really useful though.

"*I am sorry to hear of the difficulty you have had. I have researched the API errors you have received and I was unable to locate an error of 10736 since Nov. 10. I do see that you are returning an error of 10602, which could possibly have been misreported by the shopping cart. *"

It appears they think it's the cart's fault. :(

tj1:

I got a reply from them, not really useful though.

"*I am sorry to hear of the difficulty you have had. I have researched the API errors you have received and I was unable to locate an error of 10736 since Nov. 10. I do see that you are returning an error of 10602, which could possibly have been misreported by the shopping cart. *"

It appears they think it's the cart's fault. :(

10602 means "Authorization has already been completed." ... and would only appear if you were trying to re-authorize an already-authorized order.
I'd be very surprised if this error was appearing at the same time as trying to submit an Express Checkout payment. AND, if it IS, then PayPal has a serious bug, because if they are trying to re-authorize an order that's never yet been placed, then, well, something's amuck.

So, if they want to blame the cart, that's fine ... Zen Cart doesn't look for a 10602 when trying to make a NEW payment transaction ... because 10602 is NOT related to making an ExpressCheckout payment. Time to throw the blame back in their court.

Further, if they can't see the API errors you're getting regarding address problems ... tell them they need to fix that. Surely you're not making these up, right?

What's the MTS ticket number? Which technician is giving you this feedback?

i get the same problem, i use Zen Cart v1.3.8a/v1.3.8 but i tested with more than 3 real addresses and it shows me everytime these BAD ADDRESS ERRor

why???

i get the same problem, i use Zen Cart v1.3.7 but i tested with more than 3 real addresses and it shows me everytime these BAD ADDRESS ERRor
10736
why???

seobb:

i get the same problem, i use Zen Cart v1.3.7 but i tested with more than 3 real addresses and it shows me everytime these BAD ADDRESS ERRor
10736
why???

1.3.7?
Have you applied the PayPal Patch for 1.3.7?
http://www.zen-cart.com/forum/showthread.php?t=56216