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Zen Cart 1.3.7.1 Shipping Address Country Empty

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18 Nov 2007, 10:19 PM
#1
candycherub avatar

candycherub

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Zen Cart 1.3.7.1 Shipping Address Country Empty

I am still very new to Zen Cart, please bear with me. I am getting the "Shipping Address Country Empty" error even though I am on the latest version of zencart - version 1.3.7.1. I have set up paypal express and I am testing the payment module using sandbox

Here is the debug file:
function: before_process() - Express Checkout

Value List:
array (
'ITEMAMT' => '25.00',
'SHIPPINGAMT' => '2.50',
'AMT' => '27.50',
'L_NUMBER0' => '0',
'L_QTY0' => '1',
'L_NAME0' => 'Who's got my bone? bath towel
Message 1: test
Text Colour: Red
Font Style: Kids Only',
'L_AMT0' => '25.00',
'L_TAXAMT0' => '0.00',
'SHIPTONAME' => 'Mary John',
'SHIPTOSTREET' => '320 Cricklewood Lane',
'SHIPTOSTREET2' => 'London',
'SHIPTOCITY' => 'london',
'SHIPTOSTATE' => '',
'SHIPTOZIP' => 'NW2 2QE',
'SHIPTOCOUNTRY' => '',
'BUTTONSOURCE' => 'ZenCart-EC_us',
'TOKEN' => 'EC-4CT827013P008064K',
'PAYERID' => 'YWDGQHWELHKJY',
'PAYMENTACTION' => 'Sale',
'NOTIFYURL' =>
'http://www.candycherub.com/candyshop/ipn_main_handler.php',
'METHOD' => 'DoExpressCheckoutPayment',
'CURRENCYCODE' => 'GBP',
'USER' => 'sell_1195050329_biz_api1.candycherub.com',
'PWD' => '****************',
'VERSION' => '2.3',
'SIGNATURE' => '****************************************************2R2r',
)

Response:
Array
(
[TIMESTAMP] => 2007-11-18T22:10:38Z
[CORRELATIONID] => eb29b188781a1
[ACK] => Failure
[L_ERRORCODE0] => 10731
[L_SHORTMESSAGE0] => Shipping Address Country Empty
[L_LONGMESSAGE0] => The field Shipping Address Country is required
[L_SEVERITYCODE0] => Error
[VERSION] => 2.300000
[BUILD] => 1.0006
)

Thanks for any help!

19 Nov 2007, 7:33 AM
#2
drbyte avatar

drbyte

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

What country was selected by the customer?
What changes have you made with respect to countries in your Zen Cart admin?
What addons/contributions have you installed?
In what ways have you customized your cart?

20 Nov 2007, 6:07 AM
#3
candycherub avatar

candycherub

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

DrByte,
Thanks for responding.

In response to your questions:

What country was selected by the customer?
The test account has UK as the country. I set up UK as the default country in Create Account Default Country ID.

What changes have you made with respect to countries in your Zen Cart admin?
I set UK as the Country of Origin a
What addons/contributions have you installed?
I haven't installed any addons or contributions
In what ways have you customized your cart?
The modifications I have done have been mainly confined to the stylesheet.

Thanks

20 Nov 2007, 6:13 AM
#4
drbyte avatar

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

"UK" is not a valid country code according to PayPal. "GB" (or "GBR" for 3-letter code) is.
PayPal probably sent "GBR" back as the country code, but perhaps your store doesn't recognize that because you've changed or pared-down country entries?

20 Nov 2007, 2:35 PM
#5
candycherub avatar

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

Dr Byte,

In saying UK , I selected United Kingdom as the default country. I noticed the that the debug file has [LOCALECODE] => US, could this be a problem?

Sorry if I sound ignorant, what do you mean by a parred down version?

20 Nov 2007, 10:25 PM
#6
drbyte avatar

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

What do you have in your Admin under Localization/Taxes->Countries ... for "United Kingdom"? What are the 2-letter and 3-letter codes?
And, have you added or removed any countries from this list?

21 Nov 2007, 7:46 AM
#7
candycherub avatar

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

The 2 letter code is GB, the 3 letter code is GBR. I haven't removed any countries from the list. There are about 12 pages of countires.

Thanks

16 Jan 2009, 9:09 AM
#8
dinnages avatar

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

DrByte:

What country was selected by the customer?
What changes have you made with respect to countries in your Zen Cart admin?
What addons/contributions have you installed?
In what ways have you customized your cart?

Same problem as me, this is a different thread to one I posted to earlier.
http://www.zen-cart.com/forum/showpost.php?p=670714&postcount=41

In answer to this one of the two failed orders,
One customer chose United Kingdom (the default set)
The other one looks blank
No changes to countries in zen-cart (cannot understand zones)
image handler & edited templates for visual text only.
Same error code as this user in this thread.

16 Jan 2009, 10:05 AM
#9
dinnages avatar

dinnages

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Re: Zen Cart 1.3.7.1 Shipping Address Country Empty

If you are having problems with this one go to this thread where its shows how to solve the issue.

http://www.zen-cart.com/forum/showthread.php?p=504386#post504386