Paypal - money comes in but customer doesn't get product

Hello all,

My catalog at: https://www.3buckaudio.com/catalog is working fine if someone uses a gift certificate or a coupon. I am selling downloadable products.

But when they pay by paypal, there is an issue:

The money comes into my paypal account correctly.
But no order is processed. So they don't get a download link.
I receive no order to MY email.
No order appears on the order history in my admin panel.

** It happens every time (not an isolated incident)**

Is there a thread here where someone else has incurred the same problem?

I have been unable to locate one.

Thanks in advance!

Gin

the first thing you need to check is that the email address used in your zen cart paypal payment mod matches the main email address in paypal.com

you cna check this by going to https://www.paypal.com
logging in then hit profiles -> email

make sure that you are using the email address that says PRIMARY next to it and that its case =

Red red and RED are not equal

It's bang-on identical. All lower case - and every letter is correct.

In paypal I only one email address on the account.

Since the funds do arrive into my paypal account I didn't think that could be the problem.

In paypal the auto-return URL is set as recommended in the admin panel. However it might be worthwhile to note that I also use this paypal account for my other sites which are not running ZC.

Do you have the IPN URL entered in your PayPal account? What version of Zen Cart are you running?

Yes I have the return url entered. Will it work if I remove it?

The version is :

** Zen Cart 1.3.5**

 ** Database Patch Level:  1.3.7**

v1.3.7 [2007-02-17 08:48:55] (Fresh Installation)

You appear to have a partially upgraded Zen Cart ... :eek:

The versions should all match and you are showing v1.3.5 and v1.3.7 ...

How did you do this upgrade? :blink:

I didn't upgrade ANYTHING at all.

It's a fresh installation. Given the amount time I spent tweaking, an upgrade scares the life out of me.

(Of course none of the tweaking had anything to do with paypal.)

Looks like this guy over here has the same problem:

http://www.zen-cart.com/forum/showthread.php?t=68543

I wonder if you're onto something here Linda.

I looked at my installations on other sites and the ZC version and database patch level are identical.

For example, one is 1.3.5 and 1.3.5.

Another is 1.3.6 and 1.3.6

And so forth.

Also I walked through all the steps listed in the wiki here for paypal and was unable to see any configuration errors.

I haven't tried uninstalling and re-installing the paypal IPN. Possibly that is the next step to try.

Check the two files:
/includes/configure.php
/admin/includes/configure.php

are the paths and database information matching for these two files? :unsure:

Ureka Linda!

The includes/configure.php is correct.

The admin/includes/configure.php is not.

I'll make the appropriate changes and let you know if this fixes the problem.

Changes are done and uploaded.

I still see this in my version though:

** Zen Cart 1.3.5**

 ** Database Patch Level:  1.3.7**

I haven't tested it yet.

No Change to the problem/issue.

When I made the purchase, it said:

Your Order number is: <<<< no order was there.

No record of the order in the admin panel, or on the order history. The customer did not receive the order confirmation from the cart but did get the paypal receipt.

After the purchase was made, it did redirect back to the site okay.

I am running paypal IPN in debug mode. Here is the info so far from that:

IPN NOTICE::Got past language loads

I am having this same issue right now. I just got my first order from a customer - I have never had one before but have practice ordered up to payment point. I received the payment - it was an instant payment, but all it shows is a total and there are no orders in Zencart at all. Nothing for this customer.

I am still using 3.7 I am sure because really I have not a clue how to update the thing and my ISP wanted $180 just to look at it.

Can anyone help? The email and the IPN url are set correctly, and I'm PHP slow.

have you verified that you have the IPN and the return links turned on in paypal,

Merlinpa1969:

have you verified that you have the IPN and the return links turned on in paypal,

Yes.

Instant Payment Notification (IPN) On
Instant Payment Notification (IPN) URL:
(I took out the url in this post)/ipn_main_handler.php

Cart details:
Zen Cart 1.3.7
Database Patch Level: 1.3.7
v1.3.7 [2007-05-13 00:17:50] (Fresh Installation)

IPN is turned but is auto return turned on,

that is the second piece and is KEY otherwise the customer dosnt get kicked back to the site and the order never gets placed. checkout process and checkout success are what trigger the actual order process

Merlinpa1969:

IPN is turned but is auto return turned on,

that is the second piece and is KEY otherwise the customer dosnt get kicked back to the site and the order never gets placed. checkout process and checkout success are what trigger the actual order process

Yes, this is ON in PayPal and using the same URL as stated in the module.

I'm totally baffled. I got the payment from the customer but there's no record of an order and I'm in a panic as I've no idea what they've purchased.

I also just went in and made sure any shipping profiles on PayPal were inactive. I had one that was active. I'm wondering if this is the reason it was messing up. I hope so and not something else. I have no idea how to go about testing this issue.

Also, I checked this, and it works fine:

IPNCHECK.PHP - Version 1.0

IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443

IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY

Script finished.

CURL test turned out good as well.

my url is northe rnmin iatures.com/shop if anyone can help! Thank you.

Not sure if this will help, but I just tested everything using Money Order/Check and the order shows up in Zen Cart perfectly. :\

create a 1 cent free shipping item,
then let me know what it is

turn paypal back on and let me test something