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Missing Order in Paypal

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23 Nov 2007, 6:37 PM

robert_harper_2000

New Zenner

Join Date:: Nov 2007
Location:: UK
Posts:: 31
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Missing Order in Paypal

I have read a fair bit through other posts on this subject but I'm confused. My customer has placed an order and it is in my processing part of Zencart. I logged into Paypal but it isn't in there.

???
What should be my first step?
Cheers:blink:

25 Nov 2007, 9:50 PM

wolfsz

Zen Follower

Join Date:: Mar 2006
Location:: Australia
Posts:: 286
Plugin Contributions:: 3

Re: Missing Order in Paypal

Hi there
If there is no record of payment in your PayPal account then your customer hasn't paid! If the order is in ZC then check the actual payment method chosen, my guess is that it's not PayPal.

26 Nov 2007, 9:24 PM

robert_harper_2000

New Zenner

Join Date:: Nov 2007
Location:: UK
Posts:: 31
Plugin Contributions:: 0

Re: Missing Order in Paypal

Payment Method: Credit Card

I set it up with Paypal, strange thing is that he didn't reply to my e-mail? So I haven't sent the products.

What can I do?

26 Nov 2007, 10:16 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 177

Re: Missing Order in Paypal

Which PayPal module do you have enabled?

27 Nov 2007, 9:37 AM

robert_harper_2000

New Zenner

Join Date:: Nov 2007
Location:: UK
Posts:: 31
Plugin Contributions:: 0

Re: Missing Order in Paypal

PayPal IPN (Basic PayPal service)

plus the checkout. Is this making sense??

27 Nov 2007, 4:54 PM

quentinjs

Zen Follower

Join Date:: Mar 2004
Location:: Calgary, Alberta
Posts:: 289
Plugin Contributions:: 0

Re: Missing Order in Paypal

We have a different problem here. We get notification that an order was placed, and paid for by paypal, but there is no order in ZenCart, or should I say we have an order that has no items in it. It has a shipping and a total but no items associated with it.

Any ideas on this? :shocking: