Shipping Module Help

Why aren't either of my UPS or USPS shipping modules working??

For USPS I get this message:
*
United States Postal Service United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)
*

The zip code entered is correctly.

The green light is lit under sort order for USPS.

The USPS Web Tools User ID is correct as well. (no prompt for PW?)

Enable USPS Shipping = 1

Server: production

no zones set
display weight transit time = 1

all shipping methods selected for domestic and international

debug mode = 0

For UPS I get the wrong item weight...
United Parcel Service (1 x 5.00lbs)
while the item is entered into the category details as having a shipping weight of mere ounces.

So this module isn't working either...

If you do a search on 'USPS' you'll find a thread about a Zen Cart solution the USPS problem. USPS changed their setup about a week ago, never told anyone and created problems for most eCommerce software.

Donn:

Why aren't either of my UPS or USPS shipping modules working??

For USPS I get this message:
*
United States Postal Service United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)
*

The zip code entered is correctly.

The green light is lit under sort order for USPS.

The USPS Web Tools User ID is correct as well. (no prompt for PW?)

Enable USPS Shipping = 1

Server: production

no zones set
display weight transit time = 1

all shipping methods selected for domestic and international

debug mode = 0

For UPS I get the wrong item weight...
United Parcel Service (1 x 5.00lbs)
while the item is entered into the category details as having a shipping weight of mere ounces.

So this module isn't working either...

OK....the UPS issue seems to be caused by our error:

the shipping weights are in POUNDS on ZC and we entered them in number of ounces but ZC counts the '5' as 5 pounds and not 5 ounces.

How then, do I indicate a product of only five ounces? Is there a way to set the detault to ounces, and not pounds??

Thank you...

As far as the USPS issue, Im still stumped...

You could probably edit a Core file to change from Pounds to Ounces, or input 0.31 -- as that is what 5 ounces divided by 16 is.

Another change to make: Admin > Shipping / Packaging
Package Tare Small to Medium - added percentage:weight 0:0 [not 0:3]

Donn:

OK....the UPS issue seems to be caused by our error:

the shipping weights are in POUNDS on ZC and we entered them in number of ounces but ZC counts the '5' as 5 pounds and not 5 ounces.

How then, do I indicate a product of only five ounces? Is there a way to set the detault to ounces, and not pounds??

Thank you...

As far as the USPS issue, Im still stumped...

Just checked out the thread...

Downloaded the new USPS module....
disabled the old....copied it to my HD local dir....deleted it from server...
Uploaded the new USPS module to my server...
Enabled it
Set the settings

Still get same message....!

All specifics filled in correctly, as before...

(The question re machinable products seems disabled- I guess that was the temp fix?)

Donn

Did you remember to uninstall/reinstall the USPS module?

Website Rob:

You could probably edit a Core file to change from Pounds to Ounces, or input 0.31 -- as that is what 5 ounces divided by 16 is.

Another change to make: Admin > Shipping / Packaging
Package Tare Small to Medium - added percentage:weight 0:0 [not 0:3]

I can't seem to figure out where to make the change you suggested above...

Admin > Configuration > Shipping / Packaging

My mistake.

Website Rob:

Did you remember to uninstall/reinstall the USPS module?

OK....I disabled the old mod...

Then re-enabled USPS with the new module in place...
re-entered the username API

but still get:

United States Postal Service United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)

Website Rob:

Admin > Configuration > Shipping / Packaging

My mistake.

Ok..found it....knew it seemed familiar...I've checked out all the menus on the admin....thought it was on that first drop-down menu too, but on my smaller monitor doesn't dispaly the whole list....lol Had to move the window to the larger monitor....

Anyway thanks!!

Did I change that so that ZC doesnt add extra weight to customers' orders?

Or was the default value an error?

Donn:

OK....I disabled the old mod...

Then re-enabled USPS with the new module in place...
re-entered the username API

but still get:

United States Postal Service United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)

I FOUND OUT WHAT WAS WRONG!!

I did not realize that the e-mail from USPS had a call-in number to set the PRODUCTION server to active. Reviewing the e-mail, I realized that we never did this!

So....we called, and now it works 100%

THANKS FOR THE HELP!

May your Sales be increased 100 fold! :smile:

I am having the same UPS error so many other people seem to have had. I get the message

"We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown."

My zip is correct. UPS does cover my area. I am in the US. The selected products do not exceed my maximum weight. I have uninstalled and reinstalled the module. I still get the error. Help, anyone?

riiver

Now I have an error with the USPS mod---

I just switched over to the production server and I get the error:

"-2147219080 - Missing value for Country."

In admin>configuration>shipping/packaging, my country is set to US, and my zip is correct. What have I done wrong here? I imagine the same mistake is causing the problem in both shipping modules but I have no idea what i've screwed up.

riiver

HOLY CRAP I AM SUCH A RETARD----PROBLEM SOLVED...

I have been fighting with this all day and the whole problem was caused by the fact that I used a bogus address on my order, since I was just playing around testing stuff. Yes, I AM an idiot...

riiver