What do we do if order is paid but not received

6 Dec 2007, 11:30 AM

New Zenner

Join Date:: Oct 2007
Posts:: 20
Plugin Contributions:: 0

What do we do if order is paid but not received

If a customer pays for an order (eg paypal IPN or nochex) and the store's website is temporarily unavailable to take the payment confirmation data, then what do merchants do?

Refund and ask customer to re-order
Manually edit the database to populate the order table (and remove from the customer_basket table) and send email confirmation
Use a mod of some sort?

Many thanks for your insight.

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7 Dec 2007, 5:08 AM

wolfsz

Zen Follower

Join Date:: Mar 2006
Location:: Australia
Posts:: 286
Plugin Contributions:: 3

Re: What do we do if order is paid but not received

Hi there
We do whatever is best for the customer, so if we can figure out what they ordered we manually process the order for them else we contact them and figure out what can be done to fix the issue in the most convieniet way for the customer.

Wolf Skafte-Zauss
http://e-commerce-pros.com
Tools for E-commerce Professionals