Emails Not Being Sent to Admin

Hi!

I have searched - no really, and I'm sure I missed it. And I looked through the troubleshooting FAQ.

If I place a test order I get the order email as a customer.
But as the owner I get nothing.

I downloaded the Email Archive Manager and installed it, placed another order and when I view the Manager it is showing only one email sent - to the customer.

Should it not show the email being sent to the store owner as well?

I am not receiving it either when I check the Webmail of the owner via CPanel.

My Setting in Admin / Email:

Transport: PHP (also tried Sendmail)
Linefeeds: LF
Use MIME: False
Send Emails: True
Verify through DNS: False
Email address & From are both: sales@......... which is a valid email add on the domain
Entried must send from known domain: True (have tried false)

I also think I have a problem with my host not showing PTR as a customer can't get her password resent to her as the email the cart sends to is never received as it doesn't contain PTR/Reverse Lookup.

I emailed the support people but they have handed it off to customer service but I don't know why.

I am so close to changing hosts as this is annoying me now. :cry:

Ernie

what are all your settings in Admin->Config->Email Options ?

Hi DrByte:

All my settings are:

E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected], [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password YourPasswordHere
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

I've also tried SENDMAIL as the transport
True and False for both Known Domain and Verify through DNS.

Thanks heaps.
Ernie

esugrue:

Send Copy of Order Confirmation Emails To [email protected], [email protected]

Um ... you have two email addresses entered there, but have not followed the documented format.
Try these:
a) change to just one address, and test
b) try just the other address, and test
c) try both, but follow the format described next to the input field.
Maybe even try (a) and (b) using the described format, and test individually, and then combined.

I also think I have a problem with my host not showing PTR as a customer can't get her password resent to her as the email the cart sends to is never received as it doesn't contain PTR/Reverse Lookup.

Not having a PTR should not cause the type of problems described.

If the eMail addresses used within Zen Cart have previously been tested and are known to work, then the suggestions by DrByte should help to solve your problems.