Realex RealDirect Payment Module.

Glad you fixed it!

Seems like the error message was leading in the wrong direction.

Steve B

Hi all

Redirect to response page to SSL page got an issue,

I have spent lot of time trying to get the Realex payment module to work via redirect method. I have got to the stage where you put your card details in on the secure Realex site, hit "Pay" which turns to "Processing" but then you get the error message "Your transaction has been successful but there was a problem connecting back to the merchant's web site. Please contact the merchant and advise them that you received this error message.
And Realex support team send us error message: Error connecting to client site:SSL negotiation failed.

Can anyone advise please?

Has anyone experienced this error

508
Incorrect hash. Please check your code and the Developers Documentation.

Need help please.
Prohairtherapyltd.co.uk
Thanks In Advance

Hi all,

I have installed this module on this website www.anglerscorner.co.uk, I have supplied Realex with the Callback URL before_process.php and the website directs correctly to the Realex Payment Gateway.

I can fill out the card details and make the payment but when it directs back to my site it returns with a session time-out.

I have read on here that somebody had this issue due to a URL re-writing module. I used to use one some time ago but removed it due to the fact it caused more more trouble than it was worth. I removed it very carefully so I really don't think this could be the cause.

Somebody else suggested it could be server related in: max_execution_time
I have checked it through Admin/Tools/Server and I have the following:

Local value: 60
Master value: 30

I am not experienced with servers to know if this is ok or not.

Has anybody else had this same problem or is there somebody out there who would be able to assist with this matter?

Thanks in advance :D

Anybody able to help me with this? ...pretty please :(

I have supplied Realex with these URLs:
Callback URL: http://www.anglerscorner.co.uk/before_process.php
Landing URL: https://www.anglerscorner.co.uk/index.php?main_page=checkout_success

Which I believe are correct...

Still getting a session timeout upon return. I am trying to get Realex to help me but their support has been pretty slow and not very helpful so far.
At this rate we may have to abandon this payment method and go back to our old provider.

I have installed all the files carefully and correctly and given the URLs above, as far as I am aware everything looks correct.
If there is anything that stands out as incorrect or if somebody has any thoughts why I am getting a session timeout upon return could you please let me know.

Thanks in advance :smile:

Ok with much headwork, I have been working with Realex to get our website to process payment.

Realex suggested they try direct us to their old epage instead of their newer one. This method proved successful and the website doesn't time out upon returning to Zencart.

Even though it is working (using their old epage), I can't understand why it would work on their old one but not the new.
Earlier this year we did upgrade our Zencart version, from 1.39a - 1.5.4. I followed all the instructions on the Zencart website very carefully.

Our website https://www.anglerscorner.co.uk seems to work perfectly aside from this one issue with this module.

I was was just wondering if there was anything that stands out to anyone that might cause this issue?

Thanks :smile:

Hi Anglers,

Did you get this resolved? I have a similar issue

R

mccrystr:

Hi Anglers,

Did you get this resolved? I have a similar issue

R

Hello,

The closest thing to a solution was that after getting in touch with Realex they tried directing my website to their old payment page rather than their new one. This worked in that it allows the website to process payments, the page just looks a little more basic is all.

This was the only way I could get it to work, I never did manage to get it to work on their new page.

I can only assume there is code in the Realex module that doesn't play well with Realex's new page. Try get in touch with them and maybe trying this for you too will resolve your problem.

I was convinced it was Realex where the issue lies and there is no problem with PayPal.

Thank you for your reply I will hit Realex up in the morning.

R

Yeah that worked. Would have helped had Realex actually got my call back URL correct. www where is the .!

Does anybody know why realex would return back to a blank white page when calling back to a website? The website has been taking payments successfully up until monday for a number of years and has been updating zen cart orders.

Any log files generated? http://www.zen-cart.com/content.php?124-blank-page

I've passed this on as it was one of those I couldn't handle myself. There wasn't any point in attempting it as someone else knew the module better than I did.

Hi Everyone,

Today Realex redirect started to show "required field - SHA1HASH is missing, cannot continue".

Replaced all md5() with sha1() in realex.php and before_processing.php files, this have solved the this issue, however, after adding credit card details, it says that transaction is completed but can't return to the shop, please contact merchant about this error.

I tried to add field MERCHANT_RESPONSE_URL with https://store.com/index.php?main_page=checkout_process&action=confirm as value, but that doesn't helped.

Does anyone had the same issue?

Issue is solved for me.
For those who suddenly have same issues.

1. You can change md5 to sha1 functions in file, but if you feel uncomfortable - you can contact realex to enable md5 support back.

2. Adding MERCHANT_RESPONSE_URL field is not required as, you supposedly provided it to realex to put in their system when you set up this payment option.
   If you don't know the response url is http://www.mywebsite.com/store/before_process.php as per plugins readme.txt.

3. "transaction is completed but can't return to the merchant website, please contact merchant about this error." - would appear If you are anxious person like me, who puts maintenance page for everyone except couple IPs to avoid people contacting you about sha1hash missing error they got; Maintenance page is issue because Realex checks if response page have any redirects and wont send visitor back to your website if they will spot any.