blank page after upgrading - checkout_process page

Error (White screen) happening on this URL
http://www.twfsales.com/index.php?main_page=checkout_payment

P.S. Might be needed info

Zen Cart 1.3.8a
Database Patch Level: 1.3.8
v1.3.8 [2007-12-21 00:02:44] (Version Update 1.3.7->1.3.8)
v1.3.7 [2007-03-28 11:20:26] (Version Update 1.3.6->1.3.7)
v1.3.6 [2006-11-03 14:15:55] (Version Update 1.3.5->1.3.6)
v1.3.5 [2006-09-27 20:40:06] (Fresh Installation)
a few addons
optional_shipping_insurance_module_2b
froogle_0.1-beta1
link_partner_page_v1.3
paypal_verified_logo_1.0.4

Paypal and MO Enabled

Which payment module are you using to do these test checkouts? Cannot get that far before the white screen attacks, yet was going to use the Money Order module

TheWetFish:

I am also having the same problem on the same page. I will reinstall hopefully soon, or tomorrow after some needed sleep. If I figure anything out I can post an update.

Matt

There is an extra space at the end of includes\classes\class.smtp.php, just remove that and see , I hope it will solve your problem

askmefor:

Following is the information I got from admin
Zen Cart 1.3.8
Database Patch Level: 1.3.8
v1.3.8 [2007-12-20 23:50:12] (Version Update 1.3.7->1.3.8)
v1.3.7 [2007-10-24 21:18:28] (Version Update 1.3.6->1.3.7)
v1.3.6 [2007-10-24 21:18:27] (Version Update 1.3.5->1.3.6)
v1.3.5 [2007-10-24 21:18:25] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2006-08-25 23:32:57] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2006-08-25 23:32:57] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2006-08-25 23:32:57] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-03-20 23:23:54] (Fresh Installation)

I dont have any contribution installted on this.
I've COD, Freecharger, Moneyorder and Paypal enabled.
All these tests are running for freecharger and these are for downloads where i was facing issues in my pervious version.(which was corrupting downloaded files)

I've upgraded from 1.3.8 to 1.3.8a? just testing now, It solved that blank page problem, just testing throughly now will post outcome later on. Thanks for all of your help and quick responses.

askmefor:

I've upgraded from 1.3.8 to 1.3.8a? just testing now, It solved that blank page problem, just testing throughly now will post outcome later on. Thanks for all of your help and quick responses.

Another problem is happening ..
http://www.zen-cart.com/forum/showthread.php?p=478250#post478250

TheWetFish:

I am also having the same problem on the same page. I will reinstall hopefully soon, or tomorrow after some needed sleep. If I figure anything out I can post an update.

Matt

I tried to reupload, and did not work. So it was not due to a FTP problem. I finally got tired of staring at each and every file and did an almost fresh install. Everything except the admin dir. Even switched templates in case that was the cause of it. Well now it works for this problem. Still have further testing to do yet and fixing a few theme issues. Thanks for the fast replies to all who helped.

Matt

P.S. Another reason for making a BACKUP!!! Helped me alot and saved my store plus lots of work.

It's not just you. I did an upgrade too and I don't know what it is.
I get the same blank page. Not looking to do a fresh install and starting over.
I have gone back to 1.3.7 until this bug gets figured out. I don't see anything that is 0 bytes.

I'm having the same blank page problem. The order process and shows up, and I only get the following email, no confirmation sent to customer. Which is only a confirmation of shipping quote from UPSP, never got that before.

Subject: Debug: USPS rate quote response

<?xml version="1.0"?>
<RateResponse><Package ID="0"><Service>EXPRESS</Service><ZipOrigination>73132</ZipOrigination><ZipDestination>11418</ZipDestination><Pounds>1</Pounds><Ounces>9</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>6</Zone><Postage>21.40</Postage></Package><Package ID="1"><Error><Number>-2147219434</Number><Source>DomesticRatesV2::clsRateV2ValidateWeight;RateEngineV2.ProcessRequest</Source><Description>First Class mail must weigh 13 ounces or less.</Description><HelpFile></HelpFile><HelpContext>1000440</HelpContext></Error></Package><Package ID="2"><Service>PRIORITY</Service><ZipOrigination>73132</ZipOrigination><ZipDestination>11418</ZipDestination><Pounds>1</Pounds><Ounces>9</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>6</Zone><Postage>6.55</Postage></Package><Package ID="3"><Service>PARCEL</Service><ZipOrigination>73132</ZipOrigination><ZipDestination>11418</ZipDestination><Pounds>1</Pounds><Ounces>9</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>6</Zone><Postage>9.89</Postage></Package></RateResponse>

Saberman:

I only get the following email ... Which is only a confirmation of shipping quote from UPSP, never got that before.

Subject: Debug: USPS rate quote response

That's debug output from your USPS shipping module. If you don't want those emails, turn that off in the USPS shipping module settings in your admin area.

Saberman:

I'm having the same blank page problem. The order process and shows up, and I only get the following email, no confirmation sent to customer.

Do you see the order in the admin area?
Do you get admin copies of order confirmations? Do you have that turned on?
What email Transport method do you have selected in Admin->Config->Email Options?
What version(s) did you upgrade from?
What addons/contributions do you have installed?
Which payment modules do you have enabled? Which one is used for this transaction?
What FTP program did you use to upload files?
What PHP version is on your server?

DrByte:

Do you see the order in the admin area?
Do you get admin copies of order confirmations? Do you have that turned on?
What email Transport method do you have selected in Admin->Config->Email Options?
What version(s) did you upgrade from?
What addons/contributions do you have installed?
Which payment modules do you have enabled? Which one is used for this transaction?
What FTP program did you use to upload files?
What PHP version is on your server?

I wasn't so concerned about the USPS email(assumed that needed to be reset in admin) debug as I am about the blank page after checkout

The order shows up in the admin area, and is correct.
No emails are sent admin or customer.
I'm using SMTP, all of these setting are the same as they were in previous ver. 1.3.7.
Using USPS and UPS. Tried both, same outcome.
Using SmartFTP v2.5.1008
PHP v4.4.7
All addons are the same.

Saberman:

All addons are the same.

Would you please list them?

DrByte:

Would you please list them?

apple_zen template
tab-lite files

I started with a new install of v1.3.8, and updated the dB.

Are you using v1.3.8a or just 1.3.8?

Just 1.3.8 ver

Then upgrade to 1.3.8a ... because it fixes a few bugs ... namely an email-related problem, which could be causing your blank page at the end of checkout. This was mentioned in post #18 above.

I thought you said "I'm having the same blank page problem." ... and thus figured you would have at least followed some of the same recommendations given to the previous poster ... which consummated in the upgrade to 1.3.8a to solve their problem.

Sorry, but even after upgrading I was still having a problem.

Before, my email was set for SMTP, I tried changing it to SMTP-f, and it worked. SMTP worked fine when I was using v 1.3.7. Don't know why this made a difference, but it fixed the problem. I never though to change it before the upgrade to v1.3.8a, so don't know if that would have made a diffrence.

Thanks for your help!

Had a similar problem and turned out that includes/classes/order.php was the source.

In the earlier version, TimeZoneOffset was installed and the merging of that code had caused the problem. I don't know if it was a mistake by me or an incompatibility in the code, but as my client no longer needs TimeZoneOffset, I have to move on to other things now and can't spare the time for further investigation.