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Customers can't figure out how to order

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24 Dec 2007, 1:19 AM
#1
lilleypadgifts avatar

lilleypadgifts

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Customers can't figure out how to order

My site is LilleyPadGifts.com
I added a friend's book to my site in it's own category (A Gambler Till I Die)
Problem is.... when they go to my site, either directly or from the GamblerTillIDie.com website, they, of course, enter at the home page with the list of categories down the left side. The first being the book. They aren't understanding that you have to click on that link to get to the book's actual page... instead they aren't ordering because "the qty is only 1".:huh: (when in fact the product page shows 50 qty, they just never make it that far)
I don't have the time or the patience to explain how a website works to everyone, so I'm trying to find a way to make it so simple they won't know how to NOT buy the book.
For the books website, if I change the link on that page to take them directly to the books product page instead of my home page, will it cause a problem if they want to order and haven't signed in from the home page? Actually, while writing this, that was the thought that came to me, but if anyone else has any suggestions... please, oh please, let me know!
Thanks so much and Happy Holidays ~

24 Dec 2007, 1:29 AM
#2
ajeh avatar

ajeh

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Re: Customers can't figure out how to order

For starters, you need to change that link on GamblerTillIDie.com to not include the zenid in it ...

That will cause a lot of problems ...

I am not sure about the confusion issue ... as it took me right to the product and there is the Add to Cart ...

Then adding to the cart the checkout link is there ...

They are then taken to login/create account and continue to checkout ...

It is pretty straight forward ... I think ... the way you have it set up ...

24 Dec 2007, 1:31 AM
#3
lilleypadgifts avatar

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Re: Customers can't figure out how to order

I was changing the link as you were looking at it I believe. Up until a about 2 mins ago, the link took you to my Home page, not it takes them directly to the product page.
I will have to find out what you are referring to as far as the link is concerned...the zenid

Thanks

24 Dec 2007, 1:33 AM
#4
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Re: Customers can't figure out how to order

I see the zenid in the url that I had copied and pasted, but unsure how to remove it and have the link still work.

24 Dec 2007, 1:37 AM
#5
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Re: Customers can't figure out how to order

ok, I just deleted it from the &zenid...... , is that all I have to do ? It seems to still work on my computer, but I never trust that. Can someone else check it out and see if it goes directly to the correct product page?

Thanks~

24 Dec 2007, 1:47 AM
#6
ajeh avatar

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Re: Customers can't figure out how to order

Seems to work fine for me ...

24 Dec 2007, 2:17 AM
#7
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Re: Customers can't figure out how to order

I see you have a category named ******** for a divider below the book category. Unfortunately this makes a dead-end link and a strange item in the categories-tabs menu.
Categories Dressing has code that will allow you to put static text or other divider in that location, and eliminate the odd link.

24 Dec 2007, 2:37 AM
#8
lilleypadgifts avatar

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Re: Customers can't figure out how to order

Thanks Glenn, I totally forgot I had put it there. I will just remove the category since it was just to seperate the one cat from all the other's which isn't needed now. Thanks & Happy Holidays ~

24 Dec 2007, 2:39 AM
#9
gjh42 avatar

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Re: Customers can't figure out how to order

Since you have other custom code operating in tpl_categories, you can just add the subtext code to your copy instead of dealing with merging everything.
Find```php
$content .= '<br />' . "\n";

}

}

if (SHOW_CATEGORIES_BOX_SPECIALS == 'true' or SHOW_CATEGORIES_BOX_PRODUCTS_NEW == 'true' or SHOW_CATEGORIES_BOX_FEATURED_PRODUCTS == 'true' or SHOW_CATEGORIES_BOX_PRODUCTS_ALL == 'true') {
// display a separator between categories and links


      // categories dressing - add subtext below a cat
	  switch ($box_categories_array[$i]['path']) {
	  case 'cPath=64': //replace number with your desired cPath
        $content .= '<span class="catBoxSubtext">words to reassure and guide customers</span>' . '<br />' . "\n"; 
	  break;
	  } // subtext

to get ```php
      $content .= '<br />' . "\n";

      // categories dressing - add subtext below a cat
	  switch ($box_categories_array[$i]['path']) {
	  case 'cPath=64': //replace number with your desired cPath
        $content .= '<span class="catBoxSubtext">words to reassure and guide customers</span>' . '<br />' . "\n"; 
	  break;
	  } // subtext
    }
  }

  if (SHOW_CATEGORIES_BOX_SPECIALS == 'true' or SHOW_CATEGORIES_BOX_PRODUCTS_NEW == 'true' or SHOW_CATEGORIES_BOX_FEATURED_PRODUCTS == 'true' or SHOW_CATEGORIES_BOX_PRODUCTS_ALL == 'true') {
// display a separator between categories and links