Views: 3,468
New Zenner
When a customer logs in and places a order there name , phone number and email address is not being show in the order and as a result of this the conformation email is not sent to the customer. v zen cart 1.3.7.1
Obaa-san
Need more details - What payment modules? What shipping modules? What addons or customizations?
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New Zenner
check/money order.......free shipping option and free shipping........admin comments, add customer and add customer fields.
Sensei
mickhill:
check/money order.......free shipping option and free shipping........admin comments, add customer and add customer fields.
If you go back to basic code without those add-customer and add-customer-fields contributions, does it work correctly?
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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
New Zenner
I have now removed all add in extra's .....the problem still remains.
Sensei
Please use the Debug Logging utility from step 2a of this FAQ, and then do a test, and post the logged details:
https://www.zen-cart.com/tutorials/index.php?article=82
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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
New Zenner
Installed debug log as stated and went to test the problem but have a new problem now as I'm trying to pace a order and go to check out i receive the error,
1146 Table 'sho15630_zc1.TABLE_ADDITIONAL_CUSTOMERS' doesn't exist
in:
[select c.customers_firstname, c.customers_lastname, c.customers_telephone, c.customers_email_address, ab.entry_company, ab.entry_street_address, ab.entry_suburb, ab.entry_postcode, ab.entry_city, ab.entry_zone_id, z.zone_name, co.countries_id, co.countries_name, co.countries_iso_code_2, co.countries_iso_code_3, co.address_format_id, ab.entry_state, ac.field_name, ac.field_status from (zen_customers c, zen_address_book ab, TABLE_ADDITIONAL_CUSTOMERS ac) left join zen_zones z on (ab.entry_zone_id = z.zone_id) left join zen_countries co on (ab.entry_country_id = co.countries_id) where c.customers_id = '6' and ab.customers_id = '6' and c.customers_default_address_id = ab.address_book_id]
this problem was not here before loading the debug log
trust you can help.
New Zenner
Also the heading "Congratulations! You have successfully installed your Zen Cart™ E-Commerce Solution. has returned to the main page.
Sensei
DrByte:
If you go back to basic code without those add-customer and add-customer-fields contributions, does it work correctly?
mickhill:
I have now removed all add in extra's .....the problem still remains.
mickhill:
Installed debug log as stated and went to test the problem but have a new problem now as I'm trying to pace a order and go to check out i receive the error,
1146 Table 'sho15630_zc1.TABLE_ADDITIONAL_CUSTOMERS' doesn't exist
in ...this problem was not here before loading the debug log
It seems you haven't fully removed the "additional customers mod".
At least one of your active PHP files is making reference to that mod, or else it wouldn't be trying to access the table it used.
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
New Zenner
just a update..... still looking ........still having the same problem.
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