New Zenner
- Join Date:
- May 2007
- Posts:
- 22
- Plugin Contributions:
- 0
Resetting Downloads for Customers
OK all...after many days of frustration and using gift certificates to re-enable downloads which meant that the customer had to re-order the video if the download failed...., I just 'learned' something....
In the attributes settings with 1.3.7, whatever you set your download days/downloads limits to were what was used when you clicked the colored button in the customer order edit screen to re-enable a download.
IE: you have video "avideo.zip" set for 5 days, 5 downloads in 'attributes settings'....and in 1.3.7, if you needed to re-enable a download, and you clicked the button in the customer order edit screen....voila, it's back to downloadable at the item-dictated days/downloads...with a nice pretty green button.
Now, I love my zen-cart---for the most part...but there are some VERY frustrating duplications. So, I just learned--ok, stumbled onto the fact-- that in 1.3.8 it doesn't matter one little bit what you have the attribute setting for a particular product set at....OR what you have set up in 'downloads manager'.....what matters for that little dang button is the settings in one tiny little area......
"configuration>attribute settings> and then the download stuff"
WHY???? Why make 3 separate areas to set the amount of days and the number of downloads available??
Anyway, for anyone else having the same frustration as me when trying to re-enable downloads (not to mention frustrating customers).....this is where you tell zencart what you want to do when you click that dang button to reenable a download (and, lord help you if you make a orders status 'update' without knowing that you will then disable the download unless you have gone to configure>attribute settings and CHANGED the DEFAULT from 1 day, deny downloads to something else!)
CJ
