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Order confirmation emails stopped Jan 1

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4 Jan 2008, 5:00 AM
#1
lextechs avatar

lextechs

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Tempe, AZ
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Order confirmation emails stopped Jan 1

I using zencart 1.3.7, I have my email set to sent me a copy of the conformation email after a order is made. This has been working fine since i been using zencart. As of Jan 1st i stop getting the conformation emails, I have not added any mods that i didn't have before. I can send email to customers from tools send email.

I got all orders up until Jan 1st any ideas?

What would cause the conformation emails to stop being copied to me?

4 Jan 2008, 5:38 AM
#2
drbyte avatar

drbyte

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Re: Order confirmation emails stopped Jan 1

Common causes of order emails not being sent include:

  • customizations made to files
  • changes in how the order's payment module operates
  • changes in the server's email system
  1. Admin->Configuration->Email Options
    a) is the order-confirmation email address correct?
    b) if you send emails to that address via Admin->Tools->Send Email, do they arrive correctly?

  2. Which payment module are you using?
    If you try another payment module, such as check/moneyorder, do the emails get sent properly?

  3. Turn on email archiving and do a test order. Do the order confirmation emails show up in the archive log?
    a) Admin->Configuration->Email Options-> Email Archiving
    b) Email Archive Manager contribution from downloads area.

18 Jan 2008, 6:10 PM
#3
lextechs avatar

lextechs

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Join Date:
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Location:
Tempe, AZ
Posts:
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Re: Order confirmation emails stopped Jan 1

I didn't do any thing and it seems to be working now. Maybe it was a server issue or something but it works fine now

a) is the order-confirmation email address correct? Yes
b) if you send emails to that address via Admin->Tools->Send Email, do they arrive correctly? Yes

  1. Which payment module are you using? Pay express, paypal Ipn and google checkout
    If you try another payment module, such as check/moneyorder, do the emails get sent properly? haven't tried it

  2. Turn on email archiving and do a test order. Do the order confirmation emails show up in the archive log? Yes it is on
    a) Admin->Configuration->Email Options-> Email Archiving

DrByte:

Common causes of order emails not being sent include:

  • customizations made to files
  • changes in how the order's payment module operates
  • changes in the server's email system
  1. Admin->Configuration->Email Options
    a) is the order-confirmation email address correct?
    b) if you send emails to that address via Admin->Tools->Send Email, do they arrive correctly?

  2. Which payment module are you using?
    If you try another payment module, such as check/moneyorder, do the emails get sent properly?

  3. Turn on email archiving and do a test order. Do the order confirmation emails show up in the archive log?
    a) Admin->Configuration->Email Options-> Email Archiving
    b) Email Archive Manager contribution from downloads area.