Forums / Setting Up Categories, Products, Attributes / Can't add new products - only from certain computers

Can't add new products - only from certain computers

Locked

Results 1 to 3 of 3

This thread is locked. New replies are disabled.

4 Jan 2008, 10:13 PM

lancer

New Zenner

Join Date:: Jan 2008
Posts:: 9
Plugin Contributions:: 0

Can't add new products - only from certain computers

I am having trouble with a client who can't upload new products from a specific computer. Other computers work. But at their office, the page goes to "page cannot be displayed" after they click "insert" in the preview page.

6 Jan 2008, 12:43 PM

rodg

Deceased

Join Date:: Jan 2007
Location:: Australia
Posts:: 6,263
Plugin Contributions:: 4

Re: Can't add new products - only from certain computers

Ask your client to try a different web browser.

7 Jan 2008, 11:02 PM

lancer

New Zenner

Join Date:: Jan 2008
Posts:: 9
Plugin Contributions:: 0

Re: Can't add new products - only from certain computers

Thanks for your help!

We tried with Firefox, and that actually took us back a few steps. Now, when you click preview, the page wont display.

We tried clearing the cache by deleting cooking and temp internet files and history. can you think of anything else ... maybe in the browser settings????