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Forums / Managing Customers and Orders / resending 'thank you for your order' emails

resending 'thank you for your order' emails

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Started by bouncerfl on 10 Jan 2008, 5:13 PM · Views: 1,749

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10 Jan 2008, 5:13 PM
#1
bouncerfl avatar

bouncerfl

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resending 'thank you for your order' emails

Hi all,

I'm running 1.3.7 with a few minor mods, including Super Orders (thanks again Blindside!).

I'm wondering if either in the core functionality or within SO, there's a way to re-send a user the 'thank you' email which results from having placed an order.

Seems our mail server hiccuped, and while all the info is in the DB, the user never got his 'order received/thank you' email.

Thanks in advance,
~Ray
BouncerFL

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10 Jan 2008, 7:38 PM
#2
swguy avatar

swguy

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Re: resending 'thank you for your order' emails

If you use the Email Archive contribution, you can resend from that.

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10 Jan 2008, 7:50 PM
#3
drbyte avatar

drbyte

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Re: resending 'thank you for your order' emails

swguy:

If you use the Email Archive contribution, you can resend from that.

swguy is correct ... provided that you had email-archiving enabled prior to those orders being placed.

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10 Jan 2008, 8:08 PM
#4
swguy avatar

swguy

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Re: resending 'thank you for your order' emails

D-ohhh! Yes, good point. In the future you could use this contribution (unless of course you happened to turn this flag on.) For now, perhaps you could forward him a copy of the email you received yourself for the order.

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11 Jan 2008, 9:39 PM
#5
debeaujeu avatar

debeaujeu

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Re: resending 'thank you for your order' emails

When activated, the “resend msg” function of the “E-mail Archive Manager v1.4” Contribution displays 2 warning messages and sends block_names instead of the expected values.
All other functions (email, delete, preview text and preview html) seem to produce the expected results. E-mail archiving is active (=true).

First warning message:
Warning: Invalid argument supplied for foreach() in /home/aaadi3/public_html/includes/functions/functions_email.php on line 387

This is line 387 content:
foreach ($block as $key=>$value) {
$file_holder = str_replace('$' . $key, $value, $file_holder);
}

Second warning message:
Warning: Cannot modify header information - headers already sent by (output started at /home/aaadi3/public_html/includes/functions/functions_email.php:387) in /home/aaadi3/public_html/admin/includes/functions/general.php on line 34

This is line 34 content:
header('Location: ' . $url);

Content of Resent Message as received in inbox

$EMAIL_SUBJECT
$EMAIL_MESSAGE_HTML

$EMAIL_FOOTER_COPYRIGHT

$EMAIL_DISCLAIMER
$EMAIL_SPAM_DISCLAIMER

$EXTRA_INFO

I have tested the “resend msg” functions on 3 different ZC test sites (v1.3.7 and v1.3.7.1 with different contributions installed and using databases from different origins) and I have obtained the same results.
ZC Admin >> Configuration >> E-Mail Options >> E-mails must send from known domain? >> No (both Yes and No option produce the same results)

Any suggestions to further diagnose this situation?

deBeaujeu