Upgraded to 1.3.8. blank payment page now

12 Jan 2008, 7:39 AM

#1

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Upgraded to 1.3.8. blank payment page now

I've used Firefox and IE and in both cases during the checkout after selecting shipping method, the payment page is blank and nothing is reporting for a problem in the php log file.

Ideas ? Just go to http://www.totalgarage.ca and place an order with any product.

Cheers,

Quentin J Sarafinchan
Total Garage - Garage Organizers and Enhancement
http://www.totalgarage.ca

12 Jan 2008, 8:18 AM

#2

drbyte

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Re: Upgraded to 1.3.8. blank payment page now

In admin, under modules->Order Totals, what do you have listed?
Try turning off Group Discounts.
And if you have anything related to an Insurance addon, turn it off as well.

Also, which payment modules do you have enabled?

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12 Jan 2008, 9:36 AM

#3

quentinjs

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Re: Upgraded to 1.3.8. blank payment page now

Turned off Group Discounts
Can't see anything on insurance in the Order Totals section.
Payments:
Credit Card
COD
Check
Paypal IPN
and Paypal express is "Yellow" everything else is red

Cheers,

Quentin J Sarafinchan
Total Garage - Garage Organizers and Enhancement
http://www.totalgarage.ca

12 Jan 2008, 10:14 AM

#4

drbyte

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Re: Upgraded to 1.3.8. blank payment page now

As an aside, I gather you're planning to edit the default text on the shopping-cart page which says "You may want to add some instructions for using the shopping cart here. (defined in includes/languages/english/shopping_cart.php)" ... ?

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

12 Jan 2008, 10:17 AM

#5

drbyte

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Re: Upgraded to 1.3.8. blank payment page now

quentinjs:

during the checkout after selecting shipping method, the payment page is blank and nothing is reporting for a problem in the php log file.

quentinjs:

Turned off Group Discounts

Can't see anything on insurance in the Order Totals section.

Payments:
Credit Card
COD
Check
Paypal IPN
and Paypal express is "Yellow" everything else is red

I'm puzzled that you're seeing nothing in the error logs ... ?
https://www.zen-cart.com/tutorials/index.php?article=82

.
Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

12 Jan 2008, 10:19 AM

#6

drbyte

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Re: Upgraded to 1.3.8. blank payment page now

What if you click "Remove" on the ot_gv and ot_coupon order-total modules as well?

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Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

12 Jan 2008, 10:32 AM

#7

quentinjs

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Re: Upgraded to 1.3.8. blank payment page now

DrByte:

As an aside, I gather you're planning to edit the default text on the shopping-cart page which says "You may want to add some instructions for using the shopping cart here. (defined in includes/languages/english/shopping_cart.php)" ... ?

It must be late as I'm not sure what the benefit of this is....

Cheers,

Quentin J Sarafinchan
Total Garage - Garage Organizers and Enhancement
http://www.totalgarage.ca

12 Jan 2008, 10:33 AM

#8

quentinjs

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Re: Upgraded to 1.3.8. blank payment page now

DrByte:

What if you click "Remove" on the ot_gv and ot_coupon order-total modules as well?

removed and still nothing. I'm VERY perplexed.....:frusty:

Cheers,

Quentin J Sarafinchan
Total Garage - Garage Organizers and Enhancement
http://www.totalgarage.ca

12 Jan 2008, 10:44 AM

#9

drbyte

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Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Upgraded to 1.3.8. blank payment page now

Well, a blank page is pretty much always a result of a PHP error, typically caused by an incompletely-uploaded file(s) or an incorrectly-edited file, or a bug in the code, often from an outdated module built for a prior version, etc.
But, if you're using the logging utility mentioned earlier, all your PHP errors should be logged to the logging file.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

12 Jan 2008, 5:41 PM

#10

quentinjs

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Re: Upgraded to 1.3.8. blank payment page now

[12-Jan-2008 10:41:08] PHP Fatal error: Call to undefined method ot_quantity_discount::get_order_total() in C:\Inetpub\TGI.ca\Products\includes\classes\order_total.php on line 181

is the error thats causing the problem I think (using that tool)

For some reason my canaapost moule times out when this moule is in place, I had to turn that off first before I could get to the payment page.

Cheers,

Quentin J Sarafinchan
Total Garage - Garage Organizers and Enhancement
http://www.totalgarage.ca

12 Jan 2008, 6:32 PM

#11

drbyte

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Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Upgraded to 1.3.8. blank payment page now

okay, ot_quantity_discount is an addon OT module
and it's been known to have quirks in 1.3.8 if not upgraded to the 1.3.8 version

So, best to delete it for now ... maybe even delete the file if turning it off in the admin isn't sufficient.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

12 Jan 2008, 6:43 PM

#12

quentinjs

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Re: Upgraded to 1.3.8. blank payment page now

Suggestion: all modules should have an identifier (base) and add-on. that can be seen in the admin on each one. Also a way to turn off "all" add-on.s or a way to put it into a "default" state.

And thanks!

Cheers,

Quentin J Sarafinchan
Total Garage - Garage Organizers and Enhancement
http://www.totalgarage.ca