Changing shipping address gets "You must select a Country from the pulldown"?

I'm having a problem when a customer tries to change the shipping address. The country is default to United States. When the customer clicks on the continue button, it shows the following error:

"You must select a country from the Countries pull down menu."

Even when selecting United States it shows the same error.

Does anybody have any suggestion on how to solve this issue?

Thanks

Zen Cart version? Clean install or upgrade? If you change to the classic template do you still have a problem?

Thanks for your response. I'm using version 1.3.7. I changed to the classic template and did not encounter the problem. I have installed "Fast and Easy Checkout for Zen Cart" and "Checkout Amazon Style".

You are missing these from your stylesheet ...

.hiddenField {
	display: none;
}
.visibleField {
	display: inline;
}

NOTE: you really want to upgrade to v1.3.8a as v1.3.7 really has some odd quirks that one might call bugs ... :cool:

NOTE: info on current v1.3.8a ...
http://www.zen-cart.com/forum/showthread.php?t=81696

Especially if you just installed ... don't start out behind the rest of the world ... :smile:

Ajeh:

You are missing these from your stylesheet ...

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

> 
> NOTE: you really want to upgrade to v1.3.8a as v1.3.7 really has some odd quirks that one might call bugs ... :cool:



Help...  I have this issue.
can you be a bit more specific with were to put this code???

Just upgraded to 1.3.8a

Thanks
'

That is part of the stylesheet.css that should be in your:
/includes/templates/your_template_dir/css/stylesheet.css

correct...but does it matter where I drop the code in??

Thanks

Well, I compared it to the stylesheet.css file in the classic template...

drop it in in the same place, but still no go....

Fixed it.....

had to also do this.....
Found in another thread...

I was having the same problem, after upgrading zencart, I find the solution was to copy the new

tpl_modules_create_account.php
tpl_create_account_success_default.php
tpl_create_account_default.php

from the upgrade package to your template folder.
(includes/templates/<<YOUR TEMPLATE FOLDER>>/templates/)

Seems to work....

Our website is having this same issue, when customers are checking out they receive a message that they need to select their country from the drop down menu, even upon selecting country the message is shown again.

I tried switching to the classic template and the problem still occurred. It has been happening on and off for the last month, but started showing the message consistently within the last couple of weeks.

URL: https://www.inventist.com
ZenCart Version: 1.3.0
Server: Apache
PHP Version: 4.3.11
SQL: 4.0.27

We have not made any recent changes to the system so are not sure why this started happening. Any information is appreciated. Thank you!

This just popped up again in our shop....
but with a twist......

No changes made, running 1.3.8a

If creating a new account, it works fine,

but if logged in and need to change the country,
i get the message
You must select a country from the Countries pull down menu

just like before...

re-did the fix mentioned in earlier post, but no change...

Thoughts?

Fixed it....

It was an issue with changing an existing address..

the file in my template
tpl_modules_checkout_new_address.php

was old, updated that and all is good.

Thanks for the update that the problem was with an old template file and now things are working for you ... :smile:

I'm having the same problem. Even when I hide the country selection and set it to default (all my customers are in one country) I still get the same error when trying to create an account.

This is a new install of the latest version but modified with Japanese language pack. I've tried restoring the old files but no dice.

I'm having a problem with the pulldown menu too (whether I change the setting or not I get a text box for the user). I only mention this in case it's related.

Switch to the Classic Template ... does it work?

If so, check your template stylesheet and be sure you have not missed the classes:

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}