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Authorize.net AIM - error occurred trying to report this transaction to the merchant.

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Started by danderson421 on 15 Jan 2008, 4:41 PM · Views: 6,665

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15 Jan 2008, 4:41 PM
#1
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danderson421

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Authorize.net AIM - error occurred trying to report this transaction to the merchant.

ZenCart 1.3.6

When processing a payment, the transact.dll returns an error to the browser:

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

  This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

I also get an email:
Your script timed out while we were trying to post transaction results to it.
Transaction ID: 0
Transaction Result: This transaction has been approved.

The following message was displayed to the customer:

------------------------------An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

Authorize.net support says they are expecting something to happen and it's not. As I understand it, they are expecting something like a "credit card transaction in proccess" message.

what is supposed to happen once the call to the transact dll is made? AND what has to be in place/set for that to happen?

Thanks for your help.

15 Jan 2008, 8:28 PM
#3
drbyte avatar

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Re: Authorize.net AIM - error occurred trying to report this transaction to the merchant.

The cause: Your store is taking more than 10 seconds to acknowledge to Authorize.net that you've received their notice of successful payment.

Here's a related thread ... their problem was related to a poorly-tuned hosting server: http://www.zen-cart.com/forum/showthread.php?t=82164

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Jan 2008, 9:43 PM
#4
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Re: Authorize.net AIM - error occurred trying to report this transaction to the merchant.

The thread you reference doesn't seem to provide a solution other than switching hosting companies - I host my own systems so that's not really and option.

Are there any instructions for optomizing a windows web server for the cart?

One more note - a decline and invalid card are working almost instantly.

Any more suggestions?

15 Jan 2008, 9:54 PM
#5
drbyte avatar

drbyte

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Re: Authorize.net AIM - error occurred trying to report this transaction to the merchant.

Well, you said you're using v1.3.6.

The AIM module was given a huge overhaul in v1.3.8. Maybe the issues you've got are related to using older code?

I'm not planning to go back and study the 1.3.6 code for possible causes of the problems you're experiencing, esp since v1.3.6 is technically no longer officially supported.
I know the 1.3.8a AIM code can be used on v1.3.7 without problems. I haven't tried it on 1.3.6.

You could try the 1.3.7 update module posted here and see if it operates any differently, as it incorporates a number of the fixes and updates built-in to the 1.3.8 module:
http://www.zen-cart.com/forum/showthread.php?p=441023#post441023

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Jan 2008, 10:11 PM
#7
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Re: Authorize.net AIM - error occurred trying to report this transaction to the merchant.

I turned off "Send emails" and it's now working...

15 Jan 2008, 10:14 PM
#8
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Re: Authorize.net AIM - error occurred trying to report this transaction to the merchant.

In my opinion I haven't many good looking templates beyond 1.3.6...I had difficulty with some templates when running 1.3.8....maybe I'll try again as I've worked through most issues that may not relate to the cart version

thanks for your attention....this must be an overwhelming job as I see you reply to just about every thread