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Need To Refresh Sometimes To See The Products?????

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16 Jan 2008, 10:14 AM
#1
smallbikesni avatar

smallbikesni

New Zenner

Join Date:
Jan 2008
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Need To Refresh Sometimes To See The Products?????

Every 5 to 10 mins when you click on a catergory or main page it will display the header bar and categorys down the side but the main page will just remain white.

Sometimes it says "There are no products in this category" or something like that even though there could be 500 odds ??????. If you click the category again they will then appear?

This isnt too good if someone comes to your site and checks the category the are interested in and it says there are none???? when you do have the stuff they need.

Any ideas why this happens and how to mend it? :no:

16 Jan 2008, 10:48 AM
#2
kuroi avatar

kuroi

Totally Zenned

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Re: Need To Refresh Sometimes To See The Products?????

This doesn't sound like a bug. It sounds more like an intermittent problem connecting to your database, i.e. a hosting problem.

Which version of Zen Cart are you using? If it's 1.3.8 then those blank pages may be masking useful errors. You may wish to try installing the debugging tool to be able to see them.

I'd also recommend checking your sites error logs and also any alerts and notices from your host (though they often prefer to try to fix these kinds of problems quietly and discretely).

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