SSL Certificate expired and website not visible

19 Jan 2008, 4:22 AM

#1

pstarling

New Zenner

Join Date:: Sep 2005
Location:: New Zealand
Posts:: 92
Plugin Contributions:: 0

SSL Certificate expired and website not visible

Hi,

A couple of days ago I noticed my website https://www.kiwisouvenirs.com was not displaying.

The only change made had been to upgrade from my ISP's quarterly paid package to there yearly paid package.

Further investigation revealed my SSL certificate had expired.

I requested and had installed a renewed certificate but still no site visible.

My home page is in /public_html/kiwisouvenirs/

Viewing http://www.kiwisouvenirs.com/kiwisouvenirs shows the site but no images

Can someone assist to try and understand what has happened so I can get back online.

Thanks

Paul

19 Jan 2008, 5:16 AM

#2

merlinpa1969

Totally Zenned

Join Date:: Mar 2004
Posts:: 13,031
Plugin Contributions:: 4

Re: SSL Certificate expired and website not visible

looks like someone installed your files into a backup
http://www.kiwisouvenirs.com/images/PK-00305.jpg

just move your files UP one level intop public_html

will take care of this issue

19 Jan 2008, 5:22 AM

#3

pstarling

New Zenner

Join Date:: Sep 2005
Location:: New Zealand
Posts:: 92
Plugin Contributions:: 0

Re: SSL Certificate expired and website not visible

Hi Merlin,

I intentionally set up my installation so the cart is in :

/public_html/kiwisouvenirs/

so I could have more than one site on the system without them getting mixed up. This worked fine until this week.

Paul

19 Jan 2008, 5:29 AM

#4

merlinpa1969

Totally Zenned

Join Date:: Mar 2004
Posts:: 13,031
Plugin Contributions:: 4

Re: SSL Certificate expired and website not visible

then you need to fix your configure.php files and add the sub domainname
cause its not there

19 Jan 2008, 5:41 AM

#5

pstarling

New Zenner

Join Date:: Sep 2005
Location:: New Zealand
Posts:: 92
Plugin Contributions:: 0

Re: SSL Certificate expired and website not visible

I have not made any changes so I don't understand why things have changed.

These are the includes/configure.php setting:

<?php /** * * @package Configuration Settings * @copyright Copyright 2003-2006 Zen Cart Development Team * @copyright Portions Copyright 2003 osCommerce * @license <http://www.zen-cart.com/license/2_0.txt> GNU Public License V2.0 */ /*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/ /*************** The 2 files should be kept separate and not used to overwrite each other. ***********/ // Define the webserver and path parameters // HTTP_SERVER is your Main webserver: eg, <http://www.yourdomain.com> // HTTPS_SERVER is your Secure webserver: eg, <https://www.yourdomain.com> define('HTTP_SERVER', 'http://www.kiwisouvenirs.com'); define('HTTPS_SERVER', 'https://www.kiwisouvenirs.com'); // Use secure webserver for checkout procedure? define('ENABLE_SSL', 'true'); // NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes! // * DIR_WS_* = Webserver directories (virtual/URL) // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder) define('DIR_WS_CATALOG', '/'); define('DIR_WS_HTTPS_CATALOG', '/'); define('DIR_WS_IMAGES', 'images/'); define('DIR_WS_INCLUDES', 'includes/'); define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/'); define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/'); define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/'); define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/'); define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/'); define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/'); define('DIR_WS_PHPBB', '/'); // * DIR_FS_* = Filesystem directories (local/physical) //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/ define('DIR_FS_CATALOG', '/home/pstarlin/public_html/kiwisouvenirs/'); define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/'); define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/'); define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/'); define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS); define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/'); // define our database connection define('DB_TYPE', 'mysql'); define('DB_PREFIX', ''); define('DB_SERVER', 'localhost'); define('USE_PCONNECT', 'false'); // use persistent connections? define('STORE_SESSIONS', 'db'); // use 'db' for best support, or '' for file-based storage // The next 2 "defines" are for SQL cache support. // For SQL_CACHE_METHOD, you can select from: none, database, or file // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder // ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash define('SQL_CACHE_METHOD', 'none'); define('DIR_FS_SQL_CACHE', '/home/pstarlin/public_html/kiwisouvenirs/cache');

19 Jan 2008, 6:50 AM

#6

misty

Inactive

Join Date:: Apr 2004
Location:: UK
Posts:: 5,752
Plugin Contributions:: 1

Re: SSL Certificate expired and website not visible

If you zencart store is housed in folder /kiwisouvenirs/
then your config file is incorrect i.e.
should be

define('DIR_WS_CATALOG', '/kiwisouvenirs/');
define('DIR_WS_HTTPS_CATALOG', '/kiwisouvenirs/');

19 Jan 2008, 7:22 AM

#7

pstarling

New Zenner

Join Date:: Sep 2005
Location:: New Zealand
Posts:: 92
Plugin Contributions:: 0

Re: SSL Certificate expired and website not visible

I thought

DIR_WS_* = Webserver directories (virtual/URL)

and

DIR_FS_* = Filesystem directories (local/physical)

Also I have check the dates on the configure.php files on the site (includes and admin) and they have not been modifed for over six months during which time I have accepted orders quite happily.

Ideas - My ISP suppport team who are usually pretty good at these issues appear to be stumped as well.

Paul

19 Jan 2008, 3:01 PM

#8

merlinpa1969

Totally Zenned

Join Date:: Mar 2004
Posts:: 13,031
Plugin Contributions:: 4

Re: SSL Certificate expired and website not visible

Yea do what misty said,

19 Jan 2008, 8:01 PM

#9

pstarling

New Zenner

Join Date:: Sep 2005
Location:: New Zealand
Posts:: 92
Plugin Contributions:: 0

Re: SSL Certificate expired and website not visible

I did but, my Isp have been trying to fix the problem and it looks like they have moved everything up to the /public_html folder to try and get it working again. However now they are getting :

arning: include_once(includes/languages/english.php) [function.include-once]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/init_includes/init_templates.php on line 72

Warning: include_once() [function.include]: Failed opening 'includes/languages/english.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/init_includes/init_templates.php on line 72

Warning: include(includes/languages/english/extra_definitions/ask_a_question_defines.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/ask_a_question_defines.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/document_general.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/document_general.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/ez_pages_definitions.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/ez_pages_definitions.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/links.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/links.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/links_manager_defines.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/links_manager_defines.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/live_help.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/live_help.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/paypal_logo_sidebox.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/paypal_logo_sidebox.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/product_free_shipping.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/product_free_shipping.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/product_music.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/product_music.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/products_disclaimer.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/products_disclaimer.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include(includes/languages/english/extra_definitions/returns_defines.php) [function.include]: failed to open stream: No such file or directory in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

Warning: include() [function.include]: Failed opening 'includes/languages/english/extra_definitions/returns_defines.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/pstarlin/public_html/includes/modules/extra_definitions.php on line 73

followed by parts of the site loading and parts such as when a category is clicked on it can't be found

Different tack.

If I wanted to redirect traffic from /public_html to /public_html/kiwisouvenirs what would I need to do?

19 Jan 2008, 10:03 PM

#10

merlinpa1969

Totally Zenned

Join Date:: Mar 2004
Posts:: 13,031
Plugin Contributions:: 4

Re: SSL Certificate expired and website not visible

you need to tell your ISP ( Host ) to stop screwing with things if they dont know what they are doing,

by reading the error its simple

THE includes languages folder are NOT where the site thinks they are

this means that the configure.php files are wrong

do you have a backup

if so tell the host to bugger off,

delete the crap they have done and upload your backup files