Paypal Direct Alert - Couldn't resolve host 'api-3t.paypal.com'

20 Jan 2008, 5:41 PM

#1

New Zenner

Join Date:: Dec 2007
Posts:: 14
Plugin Contributions:: 0

Paypal Direct Alert - Couldn't resolve host 'api-3t.paypal.com'

I have gotten this alert on a few orders lately, wondering if anyone knows anything about it? The order does go through, but I also recieve this alert. The full alert looks like this...

-  (6) Couldn't resolve host 'api-3t.paypal.com'

21 Jan 2008, 9:07 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal Direct Alert - Couldn't resolve host 'api-3t.paypal.com'

A "couldn't resolve host" error means that the CURL software on your server was unable to lookup the IP address associated with the servername specified, when it was trying to connect to the server for communication.

Such DNS lookup failures are a result of DNS services not running reliably on your hosting server, a misconfiguration of the DNS system on your hosting server, your server is too busy to handle the requests being made of it, or the destination address is invalid.

The address is valid in this case. So, the problem is one of the other issues.
You'll have to take that issue up with your server administrator (hosting company).

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

20 Feb 2008, 12:53 PM

#3

benwilliamson

New Zenner

Join Date:: Oct 2007
Posts:: 21
Plugin Contributions:: 0

Re: Paypal Direct Alert - Couldn't resolve host 'api-3t.paypal.com'

DrByte:

A "couldn't resolve host" error means that the CURL software on your server was unable to lookup the IP address associated with the servername specified, when it was trying to connect to the server for communication.

I'm getting a similar error which occurs intermittently so I believed it was a DNS problem...:
"(6) Could not resolve host: payflowpro.verisign.com; No data record of requested type"

So I tried replacing the address with the actual IP address - still no joy!?

Any ideas anyone?

20 Feb 2008, 4:05 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal Direct Alert - Couldn't resolve host 'api-3t.paypal.com'

benwilliamson:

I'm getting a similar error which occurs intermittently so I believed it was a DNS problem...:
"(6) Could not resolve host: payflowpro.verisign.com; No data record of requested type"

So I tried replacing the address with the actual IP address - still no joy!?

Any ideas anyone?

Ask your hosting company why your CURL requests are coming up with that result.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

9 Mar 2008, 4:42 PM

#5

onesimpleman

New Zenner

Join Date:: Nov 2006
Posts:: 47
Plugin Contributions:: 0

Re: Paypal Direct Alert - Couldn't resolve host 'api-3t.paypal.com'

I think it is because you have closed dns servers .
Assuming you are using LAMP server with BIND

probably you have recursion no set up in your named.conf file.

You have to enable recursion for your local network, you can use a "allow-recursion { ADD_LIST_OF_YOUR_IP_RANGES_HERE; }" line in the "options" section of named.conf