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Troubleshoot: Blank page when moving from step 1 to 2 in checkout

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Started by arachnyd on 22 Jan 2008, 3:44 AM · Views: 3,187

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22 Jan 2008, 3:44 AM
#1
arachnyd avatar

arachnyd

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Troubleshoot: Blank page when moving from step 1 to 2 in checkout

I've used older versions of Zen Cart before, but installed 1.3.8 for the first time on a new site this weekend. I'm happy with everything, but for some reason when I go to checkout, after I sign in, Go to step 1 of 3- Delivery information ( index.php?main_page=checkout_shipping) , and then click "continue checkout", it goes to a blank page (index.php?main_page=checkout_payment) I tried the IPN test, and thats fine- I tried logging, and I have nothing, so I don't think it's getting that far. Any idea what the problem could be? Any idea which files are being accessed at this point?

Thank you!

22 Jan 2008, 4:03 AM
#2
drbyte avatar

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Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

You probably have an outdated order total module installed.
Here's a tool to aid in debugging. Try step 2(a).
https://www.zen-cart.com/tutorials/index.php?article=82

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22 Jan 2008, 5:17 AM
#3
arachnyd avatar

arachnyd

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Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

+1 Dr. Byte

Used that error Logging sticky. Works like a charm. Your dead right- missing the file. Seems like it would be so logical to catch it! C'est la vie. Thanks again! I'll add in a little more for my next donation.

~A

18 May 2010, 8:56 PM
#4
matrix0007 avatar

matrix0007

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Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

DrByte:

You probably have an outdated order total module installed.
Here's a tool to aid in debugging. Try step 2(a).
https://www.zen-cart.com/tutorials/index.php?article=82

Hi ive got the same problem its started to show blank page after clicking on checkout,ive downloaded the debug but cannot view the errors as om on a shared hosting,please tell me which file is missing?

18 May 2010, 8:58 PM
#5
matrix0007 avatar

matrix0007

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Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

im using v1.3.8a zen cart and have loads of products listed,please help,urgent.