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Create Account & New Orders..I'm Not Receiving Emails?!

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24 Jan 2008, 6:25 PM
#1
keepitreal avatar

keepitreal

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Create Account & New Orders..I'm Not Receiving Emails?!

all of of a sudden i'm not receiving "new account created" and "new order" emails?

though orders are showing up in my admin area.

any idea why this may be happening?

24 Jan 2008, 8:21 PM
#2
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stuff4toys

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Re: Create Account & New Orders..I'm Not Receiving Emails?!

Without seeing your configuration, double check in the admin under Configuration/E Mail Options and make sure that you have everything set up correctly. Check all the email address and make sure that they are correct.

If you are using a hotmail, yahoo or Gmail or some other public eMail address make sure that you are not blocking email from your site. Sometimes Junk Mail filters need to be adjusted.

JOhn ><>

Newest Site: ChargerPros - Stuff4Toys

24 Jan 2008, 8:49 PM
#3
varisha avatar

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Re: Create Account & New Orders..I'm Not Receiving Emails?!

Another thing that could be going on is that your mail server may be on a blacklist somewhere.

I'm going through that right now with my host provider. Thier mail server got blacklisted when one of thier other customers sent out spam.

25 Jan 2008, 6:28 AM
#4
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keepitreal

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Re: Create Account & New Orders..I'm Not Receiving Emails?!

Stuff4Toys:

Without seeing your configuration, double check in the admin under Configuration/E Mail Options and make sure that you have everything set up correctly. Check all the email address and make sure that they are correct.

If you are using a hotmail, yahoo or Gmail or some other public eMail address make sure that you are not blocking email from your site. Sometimes Junk Mail filters need to be adjusted.

JOhn ><>

ok, i checked the Configuration/E Mail Options --- everything is set up correctly and as it was when it was working.

all of my notify email addresses are part of my domain - no hotmail, gmail, yahoo or any other public address accounts are used.

could be as Varisha suggests below...i'll check with my host to make sure my mail server was not blacklisted.

25 Jan 2008, 6:29 AM
#5
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Re: Create Account & New Orders..I'm Not Receiving Emails?!

Varisha:

Another thing that could be going on is that your mail server may be on a blacklist somewhere.

I'm going through that right now with my host provider. Thier mail server got blacklisted when one of thier other customers sent out spam.

good idea...i'll call my host to see of this is the case.

25 Jan 2008, 2:18 PM
#6
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Re: Create Account & New Orders..I'm Not Receiving Emails?!

If you happen to have Brinkster like I do then the answer is yes.

here is a link to the thread I started on this issue.

http://www.zen-cart.com/forum/showthread.php?t=85834

29 Jan 2008, 8:32 PM
#7
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Re: Create Account & New Orders..I'm Not Receiving Emails?!

update:

fixed the issue. maybe this helps for anyone with future issues.

my host told me to change my "smtp mail host value" -- we did..it now works properly.

not sure why the change did anything, or why it was not working..but we shall see.

19 Feb 2008, 12:34 PM
#8
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Re: Create Account & New Orders..I'm Not Receiving Emails?!

keepitreal:

update:

fixed the issue. maybe this helps for anyone with future issues.

my host told me to change my "smtp mail host value" -- we did..it now works properly.

not sure why the change did anything, or why it was not working..but we shall see.

Please, could you tell me what value you are using now ?