Direct email to a hotmail customer not received

I have a test user setup in ZenCart 1.3.8a.

This customer has hotmail account, but when I send a direct email from Admin the email is never received.

shocker:

I have a test user setup in ZenCart 1.3.8a.

This customer has hotmail account, but when I send a direct email from Admin the email is never received.

Make sure the hotmail account can receive the email without putting it in the junk mail folder.

Junk mail was my first thought, but the mail is not in the junk mail folder. Any ideas?

Make sure your mail server is not blacklisted.

Black listed by whom?

This is only happening to one paticular hotmail account. Other sending to other domains are fine. Strange.

Even though the email was not ending up in the junk mail folders. Adding @nahidfashions.com to the list of safe domains seems to have done the trick.

This has other ramifications in that Hotmail will not deliver my emails to Hotmail recipients:cry:. Anyone have any ideas.

From another online source: > Hotmail receives your email sent to its SMTP server and does a SenderID check. If the SenderID is not a match then they will eat the email and you will never see it in your Junk mail folder. There will be no bounce in this case.

Try making sure that you use a From email address that is from the same domain
name as the domain that shows up in your HELO message. SenderID check looks
to see that these are from the same domain.

The workaround in Zen Cart would be to enable the setting in Admin->Configuration->Email Options for "Emails must send from known domain" (ie: to Yes).
Or, better yet, work with your hosting company to get them to set up your mailserver so that its HELO response matches the domain name of the "Email Address (Sent FROM)" of your store. Or change your email address to match your mailserver response.

Thanks DrByte. That invaluable information. Hotmail is so popular that you could have a whole slew of emails never reaching the intended recepient.