No UPS quote for New Zealand?

Hello smart people,

When a customer of mine in New Zealand wants to order something he gets no UPS options and can't go to the next step of checkout. This is a 4 lb $50 product, but it also did it at much higher values.
He is located at what UPS calls: AUCKLAND CENTRAL, 1010, NEW ZEALAND

I've just upgraded to V1.3.8 but this issue also happened in 1.3.7
I'm in th USA at 97333. I have all shipping method options checked in the UPS module. I do not use zones at this time. Site is http://www.CafeElectric.com

I can make a sample customer and ship to Australia with UPS. In that case I am offered Worldwide Express and Worldwide Expedited, but when I put in NZ it comes up with no options.

I think the key may be this: When I go to UPS to get a quote for NZ the only option is with "UPS Worldwide Saver" but that option is not in the selections of my Zencart UPS shipping module.

Is there any way to add "UPS Worldwide Saver" to my shipping methods, or does anyone have other suggestions?

Many thanks!

Resolved:
I was poking around in the UPS.ph, found email diagnostics, discovered that the module does support Worldwide Saver and realized that the control panel of the module probably never checks if anything in the Php file has changed. (how that works I have no clue)

Uninstalled and reinstalled the module and now it works nicely with a worldwide saver option. Thanks to whoever fixed that!

D`oh! is probably the most appropriate term here, both for my not thinking to reload the module right away, and for somehow missing advice to reload all modules (not just the Paypal ones that are so prominently warned about in red) when updating Zencart.

Thanks for the slow lesson in programming by necessity, kicking and screaming I will gradually learn. :D

Thanks for the update and posting the solution that worked for you ... :smile:

Ajeh:

Thanks for the update and posting the solution that worked for you ... :smile:

I have this same problem. A customer from New Zealand is trying to purchase,
the only option given is UPS Worldwide Saver and gives a quote. But when I try
and checkout (proceed after selecting the radio button) it tells me:

We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.

This is after it has offered the option with a quote.

I tried uninstalling the UPS option then reinstalling it but the message
remains the same. Can anyone help me with this?
It's my first out of country shipping experience and I need this to work.

Thanks,
Doug
1.3.8 version

Be sure if testing with the Shipping Estimator that you are hitting UPDATE each time that you check it ...

Ajeh:

Be sure if testing with the Shipping Estimator that you are hitting UPDATE each time that you check it ...

I am not sure what you are referring to here.
Is the installed UPS module the shipping estimator
you are referring to?

Thanks,

Doug

You appear to have an Upgraded version of Zen Cart and are missing some updates to your stylesheet ...

These missing updates to the stylesheet indicate to me that you may have had or still have a bug on the create account or anything to do with address information on your site ...

The missing classes for your stylesheet are:

.hiddenField {
	display: none;
}
.visibleField {
	display: inline;
}

Create a test account and make the address the same as his ... does it work?

Compare this address to his in the raw database ... is he missing any information?

I am able to use your Shipping Estimator to test and see what happens on a $50+ product at .60 lbs and a 3lb Tare added to it and get:
United Parcel Service (1 x 3.60lbs) (Worldwide Saver) $120.04

Going through checkout this also works on checkout_shipping ...

This tends to suggest bad data in the database tables for this customer ...

Ajeh:

You appear to have an Upgraded version of Zen Cart and are missing some updates to your stylesheet ...

These missing updates to the stylesheet indicate to me that you may have had or still have a bug on the create account or anything to do with address information on your site ...

The missing classes for your stylesheet are:

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

> 
> Create a test account and make the address the same as his ... does it work?
> 
> Compare this address to his in the raw database ... is he missing any information?
> 
> I am able to use your Shipping Estimator to test and see what happens on a $50+ product at .60 lbs and a 3lb Tare added to it and get:
> United Parcel Service (1 x 3.60lbs) (Worldwide Saver)  	$120.04
> 
> Going through checkout this also works on checkout_shipping ...
> 
> This tends to suggest bad data in the database tables for this customer ...

Yes, I upgraded a 1.3.7 to 1.3.8.
Then it was moved from an ISP that was slower to 
Camelot, which has been great (for speed and service).

Which stylesheet is in error? I would like to replace it.

I created a test account and it acts the same way the 
New Zealanders is acting and the same way as my 
own account (with one of 5 different addresses) works.

The US and CA and Argentina addresses work fine,
the New Zealand one doesn't. I can look in the database
to check the addresses for all accounts. 

I also get the shipping estimator to work for me.
It also gives the exact worldwide saver amount
but then, when trying  to move forward to the credit card
details page, it stops and says (only for NZ)

"We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown."

I really appreciate the help you have given me so far.

Doug

Also, here is a test address that is giving me problems:

INSERT INTO address_book VALUES(11, 7, 'm', '', 'John', 'Test', '5 Kitchener Street', '', '9016', 'Dunedin', 'Otago', 153, 0);

I dumped the db and grabbed the entry for the NZer in question.

Doug

I changed my address to that one and both the Shipping Estimator and checkout_shipping is working for me ... :unsure:

But ... it toggles back and forth between being good and bad ...

I'd say you have either bad data or a bad file on your site causing this issue ...

I would have to go through your site to find this problem ...

Interesting. Well I had mentioned that an Argentina address was working
also. But here is another data point. It seems that it may be that only
the Worldwide Saver option isn't happy on my site. Since when I use the
following address it gives me threee intl options. But the only one that won't continue on and work is WXS, the worldwide shipping option.

Doug Argentina
Alcorta 2411
Buenos Aires, B1744HFM
Moreno, Argentina

As far as going through the site, is that an option?
If so, how so?

Thanks,

Doug

Drop me a PM and I will try to get with you later tomorrow or the next day ... it is time for sleep now ... :cool:

OK, I too need sleep.
Sent you a PM.

Cheers,

Doug

There appears to be several places that UPS is not working with from the US ... you may need to get UPS XML from the 3rd Party add-ons in the Wiki and see if that works better for you ...

We will be looking into this further ...

Ajeh,
Thanks for looking into this for me. It sounds like from what you are describing that there is some type of bug, whether it sits with zen-cart or UPS is unclear.

It seems that the UPS XML takes a UPS account (pay for service) and it's unknown whether it will fix the problem. I will consider it. I might also attempt a run with UPS tech support to see if they can help. Again my thanks for your looking into this, and should you hear of or discover a solution it would be great it you could share it.

Cheers,

Doug

will do .. same with you ...

I think the problem is those that require dimentions and declared value ... by not supplying that the quote won't come properly ...

Ajeh,

Your suggestion about the ups xml was correct.
The New Zealand shipments are working now.
Thank you very much for the suggestion.
I will pursue the UPS cgi problem to see if I
can resolve it. You're the best!

Doug

Can u please tell me where the module for the UPS is located. i checked the downloads and can not find it. I am having the same problem with the Worldwide Saver, but the UPS module was already in the card when i built it. 1.3.7. I am not sure if i need to find this module and reinstall it. Can someone please help!