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paypal overcharging, why!?

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4 Feb 2008, 3:26 AM
#1
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paypal overcharging, why!?

i can't figure out why, but when a customer is given a total in the checkout process, then sent to paypal express, the amount that paypal charges them is always HIGHER than the initial total on my site!

for example, the final total is 23.00, but as soon as they go to paypal, it asks for 29.06

i'm losing sales over this, and where ever i can, i give refunds. but most people are just walking away - which is incredibly frustrating.

paypal customer 'service' are completely unhelpful, and say it's something that is happening on my end... but i can't figure out.

i can't seem to find anyone else having this issue, any ideas?

please help me! i'm a new business trying to survive, and i really dont wish to rip people off!

4 Feb 2008, 3:39 AM
#2
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Re: paypal overcharging, why!?

make sure that your not using paypal to charge shipping

4 Feb 2008, 3:43 AM
#3
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Re: paypal overcharging, why!?

thanks for the swift reply!

how do i check if paypal is charging for shipping? would it be on their end or my end?

4 Feb 2008, 3:46 AM
#4
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Re: paypal overcharging, why!?

PayPal End under profile

4 Feb 2008, 3:54 AM
#5
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Re: paypal overcharging, why!?

nope, everything there looks as it should...

good thought though.

any other ideas?

4 Feb 2008, 4:06 AM
#6
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Re: paypal overcharging, why!?

Your URL?

4 Feb 2008, 4:09 AM
#7
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Re: paypal overcharging, why!?

mealsformums.com/menu/

4 Feb 2008, 4:30 AM
#8
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Re: paypal overcharging, why!?

Just placed an order from the Zen Cart account for 3 Power Balls.

3 x pow! power balls (powerballs) = $3.45

Sub-Total: $3.45
Flat Rate (Best Way): $2.00
Total: $5.45

Is that correct?

4 Feb 2008, 4:37 AM
#9
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Re: paypal overcharging, why!?

i'm intruiged, how did you do that?

it is correct,
on my end, it says you paid by credit card, but it doesn't show up in my paypal account?

when it's been going wrong, it's been going through paypal...

4 Feb 2008, 4:39 AM
#10
Kim avatar

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Re: paypal overcharging, why!?

What PayPal modules do you have enabled?

4 Feb 2008, 4:40 AM
#11
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Re: paypal overcharging, why!?

paypal express checkout (Debug)

4 Feb 2008, 4:49 AM
#12
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Re: paypal overcharging, why!?

i don't know if this will help, but i'm going to paste two log emails that record a transaction gone wrong. in the first, the subtotal is $70.99 gst is $3.55 and the total should have been $74.54. i've bolded the bit that shows the correct subtotal. scroll further down for the next log email that shows things going wrong, where the customer is suddenly charged $82.84. can anyone decipher this and see where things are going wrong?

Checking to see if we are in markflow
cart contents: physical

NOTE: $this->showPaymentPage = 0
Customer ID: 23
Session Data: Array
(
[customers_host_address] => d64-180-31-53.bchsia.telus.net
[cartID] =>
[cart] => shoppingcart Object
(
[observers] => Array
(
)

        [contents] => Array
            (
                [22:20150301d7119a8daee107415adbd5e6] => Array
                    (
                        [qty] => 2
                        [attributes] => Array
                            (
                                [2] => 9
                            )

                    )

                [37:7fa61bc3ee242c435afd164124436d1d] => Array
                    (
                        [qty] => 1
                        [attributes] => Array
                            (
                                [2] => 8
                            )

                    )

                [34:292e655ee20c8be0af0b3c56cab95190] => Array
                    (
                        [qty] => 1
                        [attributes] => Array
                            (
                                [2] => 8
                            )

                    )

            )

        [total] => **70.99**
        [weight] => 0
        [cartID] => 
        [content_type] => physical
        [free_shipping_item] => 0
        [free_shipping_weight] => 0
        [free_shipping_price] => 0
    )

[navigation] => navigationhistory Object
    (
        [observers] => Array
            (
            )

        [path] => Array
            (
                [0] => Array
                    (
                        [page] => checkout_shipping
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [1] => Array
                    (
                        [page] => checkout_payment
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [2] => Array
                    (
                        [page] => checkout_confirmation
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [3] => Array
                    (
                        [page] => index
                        [mode] => NONSSL
                        [get] => Array
                            (
                                [type] => ec
                                [markflow] => 1
                                [clearSess] => 1
                                [stage] => final
                            )

                        [post] => Array
                            (
                            )

                    )

            )

        [snapshot] => Array
            (
            )

    )

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => USD
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => 64.180.31.53
[customer_id] => 23
[customer_default_address_id] => 26
[customers_authorization] => 0
[customer_first_name] => Mary
[customer_country_id] => 38
[customer_zone_id] => 67
[valid_to_checkout] => 1
[cart_errors] => 
[sendto] => 26
[payment] => paypalwpp
[shipping] => Array
    (
        [id] => free_free
        [title] => Free Shipping
        [cost] => 0
    )

[comments] => please drop food off at back door
[billto] => 26
[cot_sc] => 0

next email entittled PayPal Debug log - SetExpressCheckout

2008-02-02 01:45:40

(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 45
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart - WPP-NVP
[4] => X-VPS-VIT-Integration-Version: 0.1
)

Request Parameters: {SetExpressCheckout}
Array
(
[LOCALECODE] => US
[PAYMENTACTION] => Sale
[EMAIL] => [email protected]
[PHONENUM] => 604 430 8679
[AMT] => 82.84
[RETURNURL] => http://mealsformums.com/menu/ipn_main_handler.php?type=ec
[CANCELURL] =>
http://mealsformums.com/menu/index.php?main_page=checkout_shipping&ec_cancel=1
[PAGESTYLE] => Primary
[METHOD] => SetExpressCheckout
[CURRENCYCODE] => CAD
[USER] => tamsin_api1.mealsformums.com
[PWD] => ****************
[VERSION] => 2.3
[SIGNATURE] => ****************************************************uXJt
)

Response:
Array
(
[TIMESTAMP] => 2008-02-02T19:45:47Z
[CORRELATIONID] => 8e78f7c27b08a
[ACK] => Success
[VERSION] => 2.300000
[BUILD] => 499645
[TOKEN] => EC-09H186127W2359338
[CURL_ERRORS] =>
)

4 Feb 2008, 4:51 AM
#13
Kim avatar

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Re: paypal overcharging, why!?

It appears to be a currency thing - that debug says USD not CAD

4 Feb 2008, 4:53 AM
#14
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Re: paypal overcharging, why!?

ohh, that might explain why you didn't experience the problem (as you used USD). how and where do i change that?

4 Feb 2008, 5:01 AM
#15
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Re: paypal overcharging, why!?

by the way kim, because you're not showing up as a payment in my paypal account, how can i refund you your money?