UPS AND USPS Module Problems

sonicparke:

Some one suggested the following to me:

"Did you see if perhaps the database for the real time rate calculation needs to be refreshed with new info from FedEx, UPS, etc? It gets info from a database that you provide to it when you set it up, this may be outdated or there may be a problem with the code..."

Wouldn't reinstalling the module in the admin take care of this?

I dunno what they're talking about. Zen Cart doesn't have a "database" for "real time rate calculation" ... because all the "real time" calculations are done on the UPS/USPS site in ... "real time".
So ... there's no need to update any rates database anywhere.

I'm having the same problem with my site. Followed all the procedures. Made sure the mode was production and USPS switched it to production. Still no luck.

I'm using the latest ZenCart Version out. Zen Cart 1.3.8a and Database Patch Level: 1.3.8.

I get a "We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown." With UPS.

And a "-2147219080 - Missing value for Country." with USPS.

This really is frustrating.

Here is some more information if needed. Dont know if it helps or not.

Server Host: epsilon.fastbighost.com (69.72.157.190)

Server OS: Linux 2.6.9-67.0.4.ELsmp

Server Date: 03/19/2008 19:16:10

Server Up Time: 19:16:10 up 6 days, 4:11, 0 users, load average: 3.73, 3.67, 4.15

PHP Version: 4.4.4 (Zend: 1.3.0) PHP Memory Limit: 24M

PHP File Uploads: On Max Size: 32M

Database Data Size: 469 kB Database Index Size: 381 kB

Database Host: localhost (127.0.0.1)

Database: MySQL 4.1.22-standard

Database Date: 03/19/2008 19:16:10

HTTP Server: Apache/1.3.37 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a mod_gzip/1.3.26.1a PHP-CGI/0.1b

PHP Safe Mode: Off

POST Max Size: 8M

Database Index Size: 381 kB

Here is what the debug said "<?xml version="1.0"?>
<IntlRateResponse><Package ID="0"><Error><Number>-2147219080</Number><Source>;IntlRate.UnpackIntlRateNode</Source><Description>Missing value for Country.</Description><HelpFile></HelpFile><HelpContext>1000440</HelpContext></Error></Package></IntlRateResponse>
"

Login to the customer account and go to My Account and see what you have for an address ...

There are a few countries that have one setting of USPS and another for UPS as USPS uses US Government definition for Countries and anything that is part of the United States - 50 states, DC, Armed Services, Territories and US Islands - are part of the United States ...

UPS on the other hand recognizes many of these places as their own country ...

To see if this is the case, install UPS and go to the checkout_shipping ... when you are on that page and see that error, does UPS give a quote?

If so, that could be your problem ...

If not, then you could have bad data in the address tables which could be an issue with your code, overrides, etc.

The problem was that I let fantastico install zencart for me. Which screwed up everything. So I did a manual install and wha laa, everything works!

Thanks for the update and glad that you have things working ... :smile:

Auto installers are nice for play and testing ... but manually installing the current version that we have released is always the best method ... :cool:

Thank you for your suport.

I am wondering if anyone found a solution to the UPS message: "We are unable to obtain a rate quote for UPS shipping. Please contact the store if no other alternative is shown."

I'm guessing that this is basically an error message saying that there is something not configured properly. Perhaps there is something beyond the following setup that I am missing:

1. cURL up and running (my PayPal connection is fine, so I am assuming this is not the issue),
2. having a good Postal Code in Configuration>Shipping/Packaging (I've tried my Canadian Postal Code with and without a space in the middle - same result both times),
3. having the UPS shipping module active (I'm using the default settings).

Thanks,
Robert

Travelling in Curves:

I am wondering if anyone found a solution to the UPS message: "We are unable to obtain a rate quote for UPS shipping. Please contact the store if no other alternative is shown."

I'm guessing that this is basically an error message saying that there is something not configured properly. Perhaps there is something beyond the following setup that I am missing:

1. cURL up and running (my PayPal connection is fine, so I am assuming this is not the issue),
2. having a good Postal Code in Configuration>Shipping/Packaging (I've tried my Canadian Postal Code with and without a space in the middle - same result both times),
3. having the UPS shipping module active (I'm using the default settings).

Thanks,
Robert

I got an email from USPS that their test dll is shippingapitest.dll and in the current instalation it is shippingapi.dll, that is why the amounts did not show. just figured i'd let ya'll know. :)

sharilynn1999:

I got an email from USPS that their test dll is shippingapitest.dll and in the current instalation it is shippingapi.dll, that is why the amounts did not show. just figured i'd let ya'll know. :)

You don't need to run USPS in test mode. Just have them move you to their production server, and go.
FAQ: https://www.zen-cart.com/tutorials/index.php?article=327

Kim:

It is always a good idea to have an alternate shipping method available for times when UPS and USPS act up. (preferably something not connected to a live server, i.e. table rate or zones or per weight unit)

I'm still trying to figure out all the shipping options -- I have activated UPS and am in the process of activating USPS. I thought also using zones or table rates would muddy the shipping waters. Wouldn't a person see all the UPS choices (and USPS) and my zone or table choices?

DrByte:

You don't need to run USPS in test mode. Just have them move you to their production server, and go.
FAQ: https://www.zen-cart.com/tutorials/index.php?article=327

They will not move you to production server without successful logs from the test server. I am having the same problem as the OP.

TASCOM:

They will not move you to production server without successful logs from the test server. I am having the same problem as the OP.

Correction....when you ask them to move you from the test server to production tell them you are using thrid party software Zen Cart. They will move you without having to use the test server first.

Thanks for the update, this is always handy information to be aware of for activating your USPS shipping account ... :smile: