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Customers Receiving Wrong Order Details

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8 Feb 2008, 10:39 AM
#1
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hutting

New Zenner

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Dec 2005
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Customers Receiving Wrong Order Details

Hi there,
We're having a massive problem with our Zen Cart. It is version 1.3.0

Customers are receiving the wrong order details with their confirmation emails. So when they place an order with the shop they are entering one set of details and then getting an email with their name at the top and then the wrong order ID and order details underneath it. The same is occuring in the email sent to the admin.

This has never happened before and I can't think of anything that has changed in the shop to warrant it however a colleague of mine has said that he had the same problem once before with OScommerce.

Any help would be appreciated,
Graeme

8 Feb 2008, 11:03 AM
#2
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schoolboy

Totally Zenned

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Cumbria, UK
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Re: Customers Receiving Wrong Order Details

Have you "fiddled" with the database? Or installed a module?

This would - in all likelihood - happen if the database has been corrupted.

This sounds like a problem with ID's in the database.