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Can't checkout with express

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Started by smallpigpig on 12 Feb 2008, 11:07 PM · Views: 3,425

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12 Feb 2008, 11:07 PM
#1
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smallpigpig

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Can't checkout with express

Hi guys!

Just wondering if you can see the problem. Everything was smooth sailing, but lately, I have been getting some emails regarding customers not able to pay via express.

what happens is this:

the customer checksout via express. It takes them to Paypal, they logon, and confirm the payment, then it redirects them back to the site where they can choose their shipping method. (1 of 3) delivery info

it will then take them to step 2o f3 - payment info, and then 3 of 3 confirmation
once I click on confirm order, it will then bounce back to paypal for you to login.

this cycle continues and loops, so you never get to pay.

my site is this

anyhelp is appreciated

13 Feb 2008, 2:29 PM
#2
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Re: Can't checkout with express

update:

now when you get to login paypal page, you login, and then it will take you to the "pay" page. When you click on pay, it will loop back to the paypal's login page.

this two pages loops over and over.

so now NO one can check out.

8 Mar 2008, 3:14 AM
#3
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Re: Can't checkout with express

same thing is happening to me, anyone figure out this problem?

Thanks

9 Mar 2008, 10:14 PM
#4
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Re: Can't checkout with express

Similar problem here, anyway figure out whats going on?

9 Mar 2008, 10:22 PM
#5
pingping avatar

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Re: Can't checkout with express

I just went to your website and started the purchase process and it seems you don't have express checkout but rather the older IPN method. Is this because there is no solution to the express checkout? I am totally new to Zen Cart and was hoping to have the express checkout. If IPN is mandatory becuase Express Checkout doesn't work ... please advise me. I can't find any solutions in the forum to make the Express Checkout work. On my first website I tried and am getting this error (have also mentioned on a new forum thread):

Error An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10401) 10401 Transaction refused because of an invalid argument. See additional error messages for details. - Order total is invalid.

If anyone has solution or has it working with the latest version of Zen Cart (that's what I downloaded and installed) please advise. Thought I was very careful when installing and setting up the PayPal Express Checkout module. And seeing how other people are having problems and nobody is giving any solution ... makes me think I have a much bigger issue at hand then just a poor configuration setting. Is this a PayPal Express Module DOA?

9 Mar 2008, 10:44 PM
#6
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Re: Can't checkout with express

I have been working a site for a couple months now and I am so close to be ready to take it live but I can't get paypal express figured out. I have read everything I could find but im still confused. Here is whats happening...

If I click on the paypal button it takes me to paypal, I loggin, click continue and it takes me back to my site, I go through the checkout steps on my site and then it takes me back to paypal. This just keeps happening over and over.

I am using V1.3.8. I dont have any addons. And I only have the paypal express module active. I am not sure if I needed to add any patches to the module, it looked to me like the patches were for V1.3.7. Also, how would I know if CURL is working?

Here is the site im talking about. I have a test product set up for $0.01. If someone could take a look and give me any help I would be VERY greatfull!!!!

9 Mar 2008, 11:06 PM
#7
marg avatar

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Re: Can't checkout with express

Yep... something is funky there... there is a definite loop. Have you changed anything as far as the module goes?

9 Mar 2008, 11:16 PM
#8
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Re: Can't checkout with express

No, I only changed the settings inside admin where you install it from. Below is a copy of those settings. The only thing I can think of, and this prolly isnt anything but its just hosted on a tempory site, jackadamson.com. When I go through my site it changes to links like http://hoth.tchmachines.com. I think this is because of the way I uploaded it before the domain was finilazed.

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
Yes

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
No

Payment Action
Final Sale

Transaction Currency
Only USD

PayPal Page Style
Primary

API Signature -- Username
Kris_api1.Decorateandpaint.com

API Signature -- Password


API Signature -- Signature Code
***************************************************removed

Live or Sandbox
live

Debug Mode
Off

9 Mar 2008, 11:29 PM
#9
misty avatar

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Re: Can't checkout with express

Visited site, attempted purchase, would have gone through fine
if had confirmed order..zencart created an account for me..

Dezina ZenCart Templates
Please do not PM for support queries..Post in forums..help others

10 Mar 2008, 12:21 AM
#10
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Re: Can't checkout with express

misty:

Visited site, attempted purchase, would have gone through fine
if had confirmed order..zencart created an account for me..

If you would have confirmed it would have taken you to my site and then back to paypal again, and just keep repeating this. Also, I have it set not to create an account so I am not sure whats going on.

10 Mar 2008, 1:06 AM
#11
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Re: Can't checkout with express

After playing around for awile I checked my email and found I had several emails from the site saying I had errors. There were 2 errors...

10736 Shipping Address Invalid City State Postal Code - A match of the
Shipping Address City, State, and Postal Code failed.

and

10413 Transaction refused because of an invalid argument. See additional
error messages for details. - The totals of the cart item amounts do not
match order amounts.

10 Mar 2008, 1:18 AM
#12
pingping avatar

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Re: Can't checkout with express

yea, so let me ask again the simple question to get straight answer:

Does PayPal Express Checkout NOT WORK (IE, DOA)?

It's pretty annoying to work long and hard making a store to learn the Payment will never work no matter how much effort is put into configuration. Does anyone have it working with the latest software, on personal account? I have yet seen a positive response in the forum. Am not being a jerk ... am being straight and to the point.

10 Mar 2008, 1:53 AM
#13
pingping avatar

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Re: Can't checkout with express

It appears my issue was my fault! I accept responsibility for my experience. It appears I did not fully configure the PayPal Express Checkout ... missed the part where I had to Turn ON PayPal IPN and use tell it, my paypal account, proper URL. I wasn't expecting this and overlooked it.

  1. In your PayPal account, enable Instant Payment Notification:
    under "Profile", select Instant Payment Notification Preferences

This was done with proper URL and I ran thru a quick 50cent transaction. Worked. And guess what ... I'm a happy camper!

Side notes:

Was expecting all the paypal related stuff to appear in popup window. It didn't. My main store window was redirected to PayPal.

The 1st page on PayPal asked for login. I had to click the text to pay without logging into PayPal which braught me to 2nd page requesting shipping info and credit card info on left side, or Login box on right side. I'd really like to skip the first page above and have customers go directly to this 2nd page as most people will want to pay with probably pay with credit card.

If anyone knows how to set these things up would you please post. I apologize for my direct request if the PayPal Express Checkout is DOA ... it was getting rather .... you know.