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Email - Office Use Only on order emails

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18 Feb 2008, 1:26 AM
#1
nicksmm avatar

nicksmm

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Email - Office Use Only on order emails

Hi,

Normally when a customer signs up and received the welcome email, we also receive a copy. In that copy there is also "Office Use Only" (EXTRA_INFO) which appears only for us to see.

So it works, but the problem I'm having is when a customer orders from us, we receive a copy of the order with "Office Use Only" but are missing the fields: "From" and "Email". These fields do appear in the welcome email though.

See link: http://www.smm.co.nz/office_use.jpg

Any help would be much appreciated. :)

18 Feb 2008, 2:28 PM
#2
schoolboy avatar

schoolboy

Totally Zenned

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Re: Email - Office Use Only on order emails

Because the copy you are receiving is from your own shop. (You therefore know where it's coming from.) Beneath that are details of the relevant customer, so you have a quick ref to these if you need them...

19 Feb 2008, 12:35 AM
#3
nicksmm avatar

nicksmm

New Zenner

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Re: Email - Office Use Only on order emails

Yeah I realise that, but I'm just being anal and want everything being consistent.

So is there a way to fill in those fields?