For example:
I have item named fruit bar with the option named "size" with the option value of "5 oz", "2 oz", and "box of 5 oz". Of course depending on the size, the item amount will be different. So this fruit bar item was set incorrectly at "2 oz" when it should be "5 oz". So I then went and changed the option value from "2 oz" to "5 oz" and I even tested it right after by putting this item in the cart and the total and everything is correct. So when I saw an order come in with that item being "-" (which didn't indicate the option value) I realized something was wrong so I went into the order details to find that the items with "-" under the item name was not charged to the customer.
After researching, I found that it is not happening to everyone so my immediate assumption is that only people who had put that item in the cart and didn't checkout from their last visit are getting this problem.
I could be wrong but that is what I have found so far....
Thanks for your reply.