Problem installing current version 1.3.8 on linux host

23 Feb 2008, 4:25 PM

#1

Totally Zenned

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Problem installing current version 1.3.8 on linux host

I am attempting to install the latest version for a new site (been a whole since I installed from scratch :D and am stuck. For some reason I get a blank page on the second screen (after accepting the agreement) and the end of the link looks like this:

zc_install/index.php?main_page=inspect

I am installing through firefox and it is blank. When using IE I get:

The page cannot be displayed (same link as above). I have checked all my file and folder permissions and have searched the forums to no avail.

Anyone have an answer or experienced this themselves?

tia...

0be1

"Give me one hundred preachers who fear nothing but sin and desire nothing but God, and I care not whether they be clergymen or laymen, they alone will shake the gates of Hell and set up the kingdom of Heaven upon Earth." - John Wesley

23 Feb 2008, 6:27 PM

#2

0be1

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Re: Problem installing current version 1.3.8 on linux host

Downloaded 1.3.7 and it will install fine. I re-downloaded and ftp'd 1.3.8 to our server and it will not install. Not sure if it is due to php /mysql versions. As far as I know my host is running php 4.4.4 and mysql 4.0.26. I do not see anywhere in the readme's that 1.3.8 should not install in this environment. I guess I will just install 1.3.7 for now and see if I can perform an upgrade immediately to 1.3.8 and get current that way before I do any data or mods.

0be1

"Give me one hundred preachers who fear nothing but sin and desire nothing but God, and I care not whether they be clergymen or laymen, they alone will shake the gates of Hell and set up the kingdom of Heaven upon Earth." - John Wesley

23 Feb 2008, 6:30 PM

#3

kobra

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Re: Problem installing current version 1.3.8 on linux host

I re-downloaded and ftp'd 1.3.8 to our server and it will not install.
Where in the process and what error are you getting?????

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23 Feb 2008, 6:38 PM

#4

drbyte

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Re: Problem installing current version 1.3.8 on linux host

1.3.8 or 1.3.8a ?

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23 Feb 2008, 6:42 PM

#5

0be1

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Re: Problem installing current version 1.3.8 on linux host

Answer to Dr. Byte:

1.3.8a,

Answer to kobra:

and right after this screen:

:: Zen Cart™ Setup - License Confirmation

Welcome to the setup program for Zen Cart™ v1.3.8a release. Please confirm your acceptance of the license terms.
I have read and agree to abide by the Terms and Conditions as stated above.
I have read and do not agree to abide by the Terms and Conditions as stated above.

  I choose I have read and click continue and the next screen is blank and ends in the following url:

zc_install/index.php?main_page=inspect

The latest 1.3.7 installed flawless and I cannot do an upgrade to 1.3.8 either.

thanks...

0be1

P.S. I am installing both versions to the same host and following the exact same procedures.

"Give me one hundred preachers who fear nothing but sin and desire nothing but God, and I care not whether they be clergymen or laymen, they alone will shake the gates of Hell and set up the kingdom of Heaven upon Earth." - John Wesley

23 Feb 2008, 6:47 PM

#6

kobra

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Re: Problem installing current version 1.3.8 on linux host

Check the upload of 1.3.x or re-upload all the files...

If you have cpanel - upload the zip and use the file manager in cpanel to extract the files

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23 Feb 2008, 6:57 PM

#7

0be1

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Re: Problem installing current version 1.3.8 on linux host

checked re-upload - no go

re-uploaded - no go

used cpanel / file manager - no go

ARRRRRRRGH!!!!:censored:

0be1

"Give me one hundred preachers who fear nothing but sin and desire nothing but God, and I care not whether they be clergymen or laymen, they alone will shake the gates of Hell and set up the kingdom of Heaven upon Earth." - John Wesley

23 Feb 2008, 7:00 PM

#8

kobra

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Re: Problem installing current version 1.3.8 on linux host

Check pm's

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23 Feb 2008, 7:01 PM

#9

drbyte

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Re: Problem installing current version 1.3.8 on linux host

Who is the host?
Windows vs Linux?
PHP version?
MySQL version?
Have you made the /cache/ folder writable before starting the installer?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

23 Feb 2008, 7:12 PM

#10

0be1

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Re: Problem installing current version 1.3.8 on linux host

Host - Christian Web Host (been using them for years) and have 4 1.3.7 sites running on the same servers / configs perfect.

Linux

Php 4.4.4

MySQL - 4.0.26

cache folder and all other files made writable / permissions according to the read me.

0be1

"Give me one hundred preachers who fear nothing but sin and desire nothing but God, and I care not whether they be clergymen or laymen, they alone will shake the gates of Hell and set up the kingdom of Heaven upon Earth." - John Wesley

23 Feb 2008, 7:34 PM

#11

drbyte

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Re: Problem installing current version 1.3.8 on linux host

When the blank page appears, what's showing up in the server's errorlog?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

23 Feb 2008, 7:39 PM

#12

0be1

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Re: Problem installing current version 1.3.8 on linux host

I do not have access to the server logs, but I guess I can use that one tool php page that you created for that exact situation :wink:

0be1

"Give me one hundred preachers who fear nothing but sin and desire nothing but God, and I care not whether they be clergymen or laymen, they alone will shake the gates of Hell and set up the kingdom of Heaven upon Earth." - John Wesley

2 Mar 2008, 6:46 AM

#13

themike

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Re: Problem installing current version 1.3.8 on linux host

I had the same problem (blank page on same step) but when I tried installing 1.3.7 it gave me an error on that page regarding a certain preg function not being defined. I realized by version of PHP (I use Hardened Gentoo) was not compiled with the PCRE Use flag.

May not be the same problem you were having but perhaps others will benefit from my fix.