Zen Follower
- Join Date:
- Oct 2007
- Posts:
- 157
- Plugin Contributions:
- 0
Confused about notifying customer when download is ready
I got my first download set up and working. YAY! What I'm confused about is how a customer knows they can go download the file.
After I updated the order to "processing", the only thing my test customer received was an e-mail "order update" that said:
Your order has been updated to the following status:
New status: Processing
Please reply to this email if you have any questions.
There is a link to click for "detailed invoice", but it doesn't say that you need to go there to download the file. Am I missing something? If the "order update" is the only notification, I am worried customers won't understand what to do.
Thanks!