Errors on paypal orders, and details not on receipt

I am having similar problems to what is discussed here. When I get redirected to PayPals site after placing an order, all I see is the dollar amount. How do I send the order details so that it shows up in PayPal receipt?

After I entered my credit card info and got the payment rec'd page from PayPal, I had an error on the page message. Also, the redirect (that I added 2 days ago) is not working. I have a ticket in to PayPal on both these issues. I'm hoping the error that I am getting is the reason that the order info is not being transferred to my store. None of the orders show up in admin orders, Paypal as a customer or in the customers files.

I'd appreciate any help. I know the error is not causing the lack of details showing in PayPal since it happens before the error. Needless to say, I am very frustrated!

shelley_w:

When I get redirected to PayPals site after placing an order, all I see is the dollar amount. How do I send the order details so that it shows up in PayPal receipt?The PayPal IPN Website Payments Standard module does not currently send product details as part of the receipt. It only sends the order total details.

shelley_w:

After I entered my credit card info and got the payment rec'd page from PayPal, I had an error on the page message.Can you be more specific? I'm having a hard time guessing what that error message states.

shelley_w:

Also, the redirect (that I added 2 days ago) is not working.What do you mean by a "redirect" that you added?

The error message is a javascript error that PayPal knows about & is working on, so that's taken care of.

The redirect I was referring to was the autoreturn back to my website, sorry for the confusion. Paypal tells me the autoreturn only works if you pay using a paypal account and I was using a credit card.

A techie from paypal is working with me. He can get the orders to show in my admin when he uses the sandbox server, both using a paypal account & not being registered. I just switched the settings to the "live" server & I am still not getting the orders showing up in my admin. I get the payment e-mail sent to my business address (orderconfirmation@) but it is from my personal e-mail address (shelley...) whereas the paypal tech confirmation e-mail came from my business e-mail (sensibly...).

I am going to turn on the debugging tool and see what turns up.

I just read the debugging hint from Dr Byte and I noticed
API certificate information.

I don't recall doing anything with API certificate information, could this be my problem? I looked in PayPal and saw Setting up PayPal API Credentials and Permissions. Did I need to grant API permission?

I've zipped the paypal log files and attached them. There are 6 files that are from a transaction that I attempted to complete this morning.

What exchange rates are set on your currencies, esp USD, in Admin->Localization->Currencies?

What version of Zen Cart are you using?

shelley_w:

I just read the debugging hint from Dr Byte and I noticed
API certificate information.

I don't recall doing anything with API certificate information, could this be my problem? I looked in PayPal and saw Setting up PayPal API Credentials and Permissions. Did I need to grant API permission?

If you're using the PayPal IPN module (Website Payments Standard), then you don't need to set up API signature/certificate details.

I'm using zencart 1.3.7.1

Currencies
Australian Dollar AUD 1.30970001
Canadian Dollar CAD 1.11129999
Euro EUR 0.78109998
GB Pound GBP 0.52890003
US Dollar (default) USD 1.00000000

My paypal techie is stumped. He can't figure out why he can place orders using the sandbox development server but I can't place orders using the live server. He checked the log files that I sent him and suggested uploading a newer version of the ipn_main_handler.php which he sent me. I did that and still nothing. He has suggested upgrading to version 1.3.8 because, after reading the logfiles he said "The IPN is sent from PayPal and received by your Zencart but for some reason the database is not updated when a live transaction occurs".

I have to admit the thought of upgrading petrifies me. I am afraid the site will get messed up. I am WAY over budget on this job (I am doing it for a customer) and I can't afford to reprogram all of the customization work that I have already done.

I ran the ipncheck and rec'd this back
IPNCHECK.PHP - Version 1.0
IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443
IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY
Script finished.

Any thoughts Dr Byte? I appreciate you helping me with this.

I asked about currency exchange rates because I see the following in your logs:

Mar 11 2008 10:05 -- IPN WARNING :: Currency/Amount Mismatch. Details:
PayPal email address = orderconation@sensibl**.com
| mc_currency = USD
| submitted_currency = USD
| order_currency = USD
| mc_gross = 10.23
| converted_amount = 11.43
| order_amount = 11.43Somehow Zen Cart believes it submitted a transaction for $11.43, but your PayPal notices are coming back as $10.23 instead. So, it's failing the security check, and thus being ignored.

I am getting the following error message in the logfile

IPN FATAL ERROR :: No POST data available

IPN FATAL ERROR :: No saved session data available to build order from IPN. Cannot process this as an IPN-only transaction

Is upgrading to 1.3.8 going to solve this issue or is tis non-saved session data a problem with my server?

shelley_w:

I am getting the following error message in the logfile

IPN FATAL ERROR :: No POST data available

IPN FATAL ERROR :: No saved session data available to build order from IPN. Cannot process this as an IPN-only transaction

Is upgrading to 1.3.8 going to solve this issue or is tis non-saved session data a problem with my server?

That will appear when you test accessing the ipn_main_handler.php file via your browser.