10565 Merchant country unsupported

30 Mar 2008, 3:46 PM

#1

mthem2003

New Zenner

Join Date:: Jan 2008
Posts:: 83
Plugin Contributions:: 0

10565 Merchant country unsupported

Hello,

I keep getting this error when trying to pay by credit card using the "PayPal Website Payments Pro" on my new zencart 1.3.8a

error: "10565 Merchant country unsupported. - The merchant country is not supported."

I am located in canada..

site: thepurseworld.com

any ideas why this is happening (other than : it is because you are in canada!) .. can i fix this?

30 Mar 2008, 8:21 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: 10565 Merchant country unsupported

Website Payments Pro is only available to US merchants.

If you want the service in Canada, you'll have to talk to the banking consortium and convince them that PayPal should be permitted to offer the service, and then connect the executives at PayPal to the right people. Then let us all know so we can enjoy the service too.

UPDATE from PayPal: Website Payments Pro will be offered in Canada in late Summer 2008*

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

27 May 2008, 2:25 AM

#3

webman

New Zenner

Join Date:: Sep 2005
Location:: Adelaide South Australia
Posts:: 31
Plugin Contributions:: 0

Re: 10565 Merchant country unsupported

Hi Guys,

Well it is not only happening in Canada, but in Australia as well and PayPal does operate here?

Any clues on why this may be happening.

Thanx :)

Kind Regards
Les
Webman Studios Online Shopping Network

27 May 2008, 2:49 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: 10565 Merchant country unsupported

If you have an Australian PayPal account, do not try to use Website Payments Pro at this time.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

23 Oct 2008, 11:54 AM

#5

get_bucked

New Zenner

Join Date:: Oct 2008
Location:: Sydney, Oz-land
Posts:: 45
Plugin Contributions:: 0

Re: 10565 Merchant country unsupported

Phew... thought I was going weird there...
is this still the case? I only get this message when i use my own credit card for test purposes with express checkout, not when i use someone else's!

https://www.get-bucked.com.au

23 Oct 2008, 2:38 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: 10565 Merchant country unsupported

PayPal Website Payments Pro presently works in USA, UK, and Canada only.
Other PayPal products such as Standard and Express Checkout work anywhere that PayPal has presence. You can find the list on the PayPal website.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.