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Blank Catalog Page all of a sudden

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Started by ttk_web_design on 31 Mar 2008, 5:17 PM · Views: 2,924

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31 Mar 2008, 5:17 PM
#1
ttk_web_design avatar

ttk_web_design

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Blank Catalog Page all of a sudden

Ok not really sure what happened but this is the timeline.

  1. Install went smoothly and everything worked.
  2. Installed a test category and product and everything worked fine.
  3. Did some minor customization and everything worked fine.
  4. Installed Image Handler 2 and everything worked fine.
  5. Did some more minor Customization and everything worked fine.
  6. Installed one real product and it went downhill from there.

Now when trying to view the catalog page I get one of two things:

  1. Complete blank page - no 404 or anything
  2. Header and left sideboxes load fine but everything else is just the background color.

Steps I have taken:

  1. D/l and installed Debug Error Logging Utility and it produced nothing.
  2. Tried to view server error logs and nothing.
  3. Taken a lot of tylenol and nothing.
  4. Took a walk, had a cup of coffee and looked at everything again and nothing.

I have the ver 1.3.8a for zencart.

I haven't really modified too much and did not modify anything at all after I put the real product in and started having problems.

Any Ideas????

The only difference between this and a normal install is that I am working with the ip address while I wait for the domain name to transfer but as I said everything WAS working just fine.

31 Mar 2008, 7:41 PM
#2
drbyte avatar

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Re: Blank Catalog Page all of a sudden

Are you sure that you set the permissions correctly on the folder where the debug logs are to be stored? If the folder isn't writable, then the logs cannot be written.

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31 Mar 2008, 7:45 PM
#3
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ttk_web_design

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Re: Blank Catalog Page all of a sudden

I just checked and yes it is indeed writable........I even changed them to writable again and tried running it all over again and still no errors or log.

31 Mar 2008, 9:10 PM
#4
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Re: Blank Catalog Page all of a sudden

Could the installation of IH2 have caused this i anyway, if it did then why would it wait until I put a new product in instead of doing it as soon as I installed it?

31 Mar 2008, 9:12 PM
#5
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Re: Blank Catalog Page all of a sudden

Delete the new product

and recreate it,
should fix the issue

Zen cart PCI compliant Hosting

31 Mar 2008, 10:10 PM
#6
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Re: Blank Catalog Page all of a sudden

Ok, well you were half right and now I am twice as confused lol.

When I delete the new product, everything does indeed go back to working just right.

However when I put the product back in it goes back to having the same problem.

Without any error messages I am at a loss as to where I even need to look.

31 Mar 2008, 10:12 PM
#7
drbyte avatar

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Re: Blank Catalog Page all of a sudden

Is your Image Handler bmzcache folder setup with the right permissions?

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Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

31 Mar 2008, 10:23 PM
#8
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Re: Blank Catalog Page all of a sudden

It is set up at 755?

Not really sure if that is correct or not, I will try changing it to 777 and see hwat happens.

31 Mar 2008, 10:27 PM
#9
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Re: Blank Catalog Page all of a sudden

Ok that had no effect, however I did find out one thing. It works fine if I input the product without a photo, as soon as I put the photo in it goes haywire. Back to the drawing board and see if I can find that thread on image prep.....Thanks all.

31 Mar 2008, 10:50 PM
#10
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Re: Blank Catalog Page all of a sudden

Ok figured I would post the final resolution just in case anyone else has a serious idiot moment like I just had. Do not try to upload a photo that is as large as a billboard!!!!

That was causing the whole thing was I was uploading the wrong version of the photo and it was just too large.

31 Mar 2008, 11:52 PM
#11
drbyte avatar

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Re: Blank Catalog Page all of a sudden

Thanks for sharing the solution!

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.