Customer can't log in

I'm in the process of testing a new site since it's almost ready for launch. I've encountered a problem with the customer login. I can setup an account and place an order without problems, but when I logout and try to log back in I put in the account email and password and I get this error:

"There was a security error when trying to login."

anybody have an idea what is causing this? It happens anytime I try to login with any customer account. I'm using Zen Cart 1.3.8a

skylab001:

"There was a security error when trying to login."The FAQs area talks about that error message: https://www.zen-cart.com/tutorials/index.php?article=312

Ahh that was an easy fix! Thanks again DrByte for helping out. I always forget to check the FAQ section, but there is a lot of good info in there.

Creating new accounts works fine.
However, when an old customer tries to log in, it doesn't work sometimes.
On my pc, I can log in with firefox, but not explorer.
On another pc, I can't log in with either browser.

So, on my browser:
Explorer (doesn't work)
When the login is wrong for any reason (email or password), then it shows a small triangle with an exclamation point in the middle above the login fields. No red field and no text "Error: Sorry, there is no match for that email address and/or password"

When the login is correct, then it just redirects me to the home page (not logged in). I'm not sure how to turn off the error redirect.

Firefox (works)
With a login error, it gives the correct red field and error text.

When the login is correct, it lets me in.

I'm using a fresh version of 1.3.8a, but have tons of mods, including encrypted master password, which supposedly works with 1.3.8

This is really playing with my head. Any help is appreciated.

divinelighting:

When the login is wrong for any reason (email or password), then it shows a small triangle with an exclamation point in the middle above the login fields. No red field and no text "Error: Sorry, there is no match for that email address and/or password"

When the login is correct, then it just redirects me to the home page (not logged in). I'm not sure how to turn off the error redirect.

This is really playing with my head. Any help is appreciated.

It's playing with my head as well as my customers are emailing me with the same problems.

I am based in the UK and have also found that some customers (99.9% of which appear to have AOL as their ISP) seem to be unable to even open an account for my website.

Any assistance would be much appreciated.

I am still having customers complain about this. Is there anyone with ANY ideas????? Please help.

Creating new accounts works fine.
However, when an old customer tries to log in, it doesn't work sometimes.
On my pc, I can log in with firefox, but not explorer.
On another pc, I can't log in with either browser.

So, on my browser:
Explorer (doesn't work)
When the login is wrong for any reason (email or password), then it shows a small triangle with an exclamation point in the middle above the login fields. No red field and no text "Error: Sorry, there is no match for that email address and/or password"

When the login is correct, then it just redirects me to the home page (not logged in). I'm not sure how to turn off the error redirect.

Firefox (works)
With a login error, it gives the correct red field and error text.

When the login is correct, it lets me in.

I'm using a fresh version of 1.3.8a, but have tons of mods, including encrypted master password, which supposedly works with 1.3.8

This is really playing with my head. Any help is appreciated.

I had the same problem. All of a sudden my customers were contacting me saying they can't make any orders. Very frustrating indeed. I read a lot of the posts here and suspected it was not a problem in the coding but perhaps something to do with the SSL communication. I noticed that the path I had configured to the SSL certificate was only partially correct. It was a shared SSL and I had configured "https:\webhost.com/~username" where it should have been "https:\secure.webhost.com/~username" . Don't do off what I have written here as each web hosting company will have a different path to their shared SSL certificate. My site was actually finding the right path but when I put in the extra sub domain addresss "secure" it was probably doing it more correctly, when I updated my config files, there was no more error and my customers could log in and make orders. Have a good look at the path to your SSL. I hope this helps someone.
best regards,
Damo.