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Your message has been successfully sent. Not!

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9 Apr 2008, 10:42 PM
#1
dhcernese avatar

dhcernese

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Your message has been successfully sent. Not!

I'm having an odd problem with the last contact on our contact_us page, the "webmaster" address. Maybe others, I'm not sure. Some time in the last 6 months this stopped working, I'm not sure when.

I click send, I get put on the success page with "Your message has been successfully sent."

I check in admin, look at the E-Mail Archiv Search. Nothing captured there to webmaster. Nothing arrives on the mail server.

I tested the first one on the list, it works. I don't want to spam all the other staff members so I haven't re-tested all the others.

However, I did test them all in the past and I know webmaster was working back on 10/2007.

Another staff member may have modified the list (at least the order) during that time. The syntax, however, looks fine in admin and on the contact us page.

9 Apr 2008, 10:50 PM
#2
dhcernese avatar

dhcernese

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Re: Your message has been successfully sent. Not!

I FOUND IT!

There's a bug somewhere.. ..I copied the text from the admin page into a good editor and found 3 extra <newline> in the middle of the list. You can't see that in the admin gui. Worst of all, everything appears to work and claims to have sent email.

All I did was remove the newlines, paste the text back in, and voila! Email to webmaster worked the first try.

I can't imagine how many people have thought they sent us email and we never got it. ..and there's no log in the archive either.

9 Apr 2008, 11:09 PM
#3
steven300 avatar

steven300

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Re: Your message has been successfully sent. Not!

For what it's worth, Zen Cart 1.4 will prevent the problem you experienced..
http://www.zen-cart.com/forum/showthread.php?t=86423