UPS and USPS modules have quit working

Yes - it's been posted before, but I haven't seen any resolution posted, other than re-installing the software. My install was done by a VERY reliable source - and was working fine until a couple of days ago. Now, when orders try to come in, the user gets the following"

United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.

United States Postal Service We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.

I've contacted my host to see if there's a problem there - in the meantime, I haven't had an order come in for a couple of days!!!

Has your host changed anything recently? ie: security changes? or PHP version changes? disabling fsockopen() function in PHP?

The hosting company is saying they haven't changed anything, but all my stores are broken.

I'm checking with them again.

What step of checkout are they seeing this message?

kobra:

What step of checkout are they seeing this message?

First page. Screen shot here:
http://www.shirts4bowling.com/images/s4bscreenshot.jpg

Does your host require that you have a copy of your files for the shared ssl somewhere like https://prophet.serversecured.net/~gear4vet?

Were the new files copied to this location?

kobra:

Does your host require that you have a copy of your files for the shared ssl somewhere like https://prophet.serversecured.net/~gear4vet?

Were the new files copied to this location?

I've never had to copy anything there before.
Here was the response from the hosting co:

Greetings
our records indicate that there have been no changes made to the server recently. (besides the normal adding and removing of accounts and domains. )
Thanks,

I can't figure this one out (duh) - I've gotten orders from 3 different stores this week - then all of a sudden, all of them quit working. One is 1.3.7, one is 1.3.8a, one is 1.3.5/1.3.6

Last order on one was 4/14, second was 4/13, third was 4/11.

If you turn on the USPS debug mode in your Zen Cart admin, your quote results will be emailed to you.

Thanks. Tried that, entered a test order.
The debug email was completely blank.

Any other suggestions?

If you could PM me with your Admin info I can try looking at things from that side when I get time ...

Including your User ID for USPS would be helpful so I can test it on one of my servers to see if it is something related there ...

I am still inclined to think this is server related or ... something has happened to corrupt file(s) on your server resulting in this ...

It is odd to have both go down at the same time when others are not experiencing the same issue ...

I am out of town at the moment, but I will check back periodically to see if you PMd me ... :smile:

It MUST have been a hosting error - that they weren't aware of until we let them know - because, lo and behold - IT'S NOW WORKING!!!

HOORAY!!

Thanks for all the help and support. this is a wonderous place.

Thanks for the update that is always a help ...

Perhaps they will share with you the real solution ... :smile:

Ajeh,
I am having the same issue with our UPS module. I suspect it may be a hosting error since recently our host did confirm an issue with some DNS configuration that broke our domain email. this has since been resolved but now we have this UPS shipping module issue. can you elaborate some more on what the hosting / server requirements are for the UPS module to work? I presume the UPS shipping module makes an SSL request to a UPS service - is this correct? is there anyway to see the contents of the request and the reply via some debug mode? The more details i have about how this process works the more effective i can be when communicating with our web host about finding the issue.

Thanks much for your help!

I went in and added some email debug statements and found that indeed the http post is going out to UPS.com as expected. Here's the request:

accept_UPS_license_agreement=yes&10_action=4&13_product=GNDRES&14_origCountry=US&15_origPostal=11231&19_destPostal=11231&22_destCountry=US&23_weight=3&47_rate_chart=Customer+Counter&48_container=00&49_residential=1

I dont see anything obviously wrong with the body of the request - do any of you guys?

The body of the http request i am getting back from the ups request seems to be empty...

I'm having the same issue with USPS module! It's been running great for a year, and just started malfunctioning yesterday!

to fix, just remove and reinstall the module. works again. weird.

i tried removing and reinstalling the UPS shipping module but it still is not working. my local staging server is working just fine - i checked the request and it seemed correct.. the response is simply coming back blank. i'm trying to get more info on the response, specifically http response code and whatever else i can dig up. seems like no one has a clue on what might be going wrong. bizarre.

i tried removing and reinstalling the UPS shipping module but it still is not working. my local staging server is working just fine
So if your files sets are the same you already know that this works - the OP had some host/server/setup issue and I would suspect that you might also

Do you have all shipping methods with UPS active? Or do you have only some active?

Any zones set? If so, what happens if you turn off the zones to test?

What is the Ship from and Ship to address and what is the weight?

I tried toggling various options in the shipping module (ie, zone, shipping weight, etc). None of that seemed to fix things. I am adding some debug calls in the code to help me identify what is going wrong. Specifically, I want to get the HTTP response code from the request I send to UPS.com. Like i said, it works on my local laptop apache staging server. Is this request an HTTPS request? perhaps my host did something to break HTTPS?? I'm working with their sysadmins to help identify the root cause of this.

Any suggestions or insight or additional trouble-shooting advice is welcome - we're still down and losing business : (