Reward Points Module for ZC v13x

I'm having a problem with reward points getting stuck as "pending" for many of my customers. They have to be manually transferred over and it's become very time consuming / inefficient. Could someone please take a look at my config and tell me if my settings are incorrect? Do I need to have a sunrise period set in order for my points to automatically transfer to "earned"?

Click the Reward Point Status Track, click advance set the reward points to Ignore and see what happens.

countrycharm:

Click the Reward Point Status Track, click advance set the reward points to Ignore and see what happens.

Do you mean I should set all of the rules to "ignore" like in the attached screenshot?

Yes if you set all the rules to ignore does it work now.

I have the rewards points module installed and I have gone to the section where I determine how much the points are worth before but for some reason I cannot find it on my admin page. Please help!
Ex.
10,000 points=$5 or 10,000 points= 10% off

What zen cart version are you using? What other add ons have you installed after Reward Points?

countrycharm:

Yes if you set all the rules to ignore does it work now.

It's still not working for me even with all the rules set to ignore. Points are still pending.

In the Cataloge and Customers menu when I attempt to access the rewards points I am returned to the homepage of my store (completely navigated away from admin).

Any advice would be appreciated.

What zen cart version are you using? The points gets transferred when you change the Status of a order of a customer from pending to something else.

Check and make sure you you folder structure is correct.

1. Unzip the contribution.

2. Change the admin folder name to match the name of your custom directory and ftp to your sever.

3. Change the custom folders to match the name of your custom template.

Thanks changing the admin to my admin name and ftp the folders worked a charm! TYVM

OK, ive looked and looked and cant find the answer.

I have downloaded the latest 1.5 version and tried to install it. But when I get to the SQL Query Executor I submit it and get this.

WARNING: An Error occurred, please refresh the page and try again.

Any ideas? :shocking:

memorydave:

OK, ive looked and looked and cant find the answer.

I have downloaded the latest 1.5 version and tried to install it. But when I get to the SQL Query Executor I submit it and get this.

WARNING: An Error occurred, please refresh the page and try again.

Any ideas? :shocking:

What version of zen cart are you using? What Server version are you using?

countrycharm:

What version of zen cart are you using? What Server version are you using?

Im using 1.5 just updated a week ago, and the latest download here http://www.zen-cart.com/downloads.php?do=file&id=704

memorydave:

OK, ive looked and looked and cant find the answer.

I have downloaded the latest 1.5 version and tried to install it. But when I get to the SQL Query Executor I submit it and get this.

WARNING: An Error occurred, please refresh the page and try again.

Any ideas? :shocking:

But when I get to the SQL Query Executor I submit it and get this.

WARNING: An Error occurred, please refresh the page and try again.

Did you open up the new.sql file and copy and paste the file or did you try to upload the whole file to Admin->Tools->Install SQL Patch. You have to open up the file and copy and past it.

countrycharm:

Did you open up the new.sql file and copy and paste the file or did you try to upload the whole file to Admin->Tools->Install SQL Patch. You have to open up the file and copy and past it.

I tried both and both gave the same message

memorydave:

I tried both and both gave the same message

Use the uninstall.sql and retry installing it again. You are the only one who is having this problem at the moment. If this doesn't work instead of trying to tell you what to try if you give me temporary access to you ftp and admin I will take a peek at it for you. If not I can not set here and tell you whats going on with it.

countrycharm:

Use the uninstall.sql and retry installing it again.

I tried that and it worked! Thanks a bundle

Now I have got it working on my mirror site I'll try on the main site. Fingers crossed

Thank you so much for your time. It has really helped me out

memorydave:

I tried that and it worked! Thanks a bundle

Now I have got it working on my mirror site I'll try on the main site. Fingers crossed

Thank you so much for your time. It has really helped me out

Np problem, I'm glad it worked out for you.

My reward points are not subtracting after a customer cancels an order. They are stuck as pending and I have to manually subtract them from each refunded and cancelled order... I read earlier in this thread that they should subtract automatically after a cancel or refund.

Any idea what might be wrong here?