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Please Help! Not sure what is going on!

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30 Apr 2008, 7:03 PM
#1
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sfklaas

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Please Help! Not sure what is going on!

Just today, I have 60 new customers, bare in mind I started with 3 a week ago. Plus, I keep getting a new customer every 5 mins. The reason it is fishy is because no one is buying anything. Has this happened to anyone else? Is this someone just creating numerous accounts? Is there a way to have a confirmation e-mail or find out what is going on?

Steve

30 Apr 2008, 7:05 PM
#2
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sfklaas

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Re: Please Help! Not sure what is going on!

Just today, I have 60 new customers, bare in mind I only had 1 this morning and my site has been up for 1 month. Plus, I keep getting a new customer every 5 mins. The reason it is fishy is because no one is buying anything. Has this happened to anyone else? Is this someone just creating numerous accounts? Is there a way to have a confirmation e-mail or find out what is going on?

Steve

30 Apr 2008, 7:21 PM
#3
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gjh42

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Re: Please Help! Not sure what is going on!

I think it's likely that someone is either trying to use your tell-a-friend page to send spam, or will try to buy something with a stolen credit card. What kind of location are these coming from?

I got a new customer the other day, somebody from Ghana. I deleted the account as soon as I saw it, but a few days later, he was back. He had created another account 15 minutes before, and was on the checkout page with a piece of gold jewelry in the cart. Since I don't yet have online payment, he was dead in the water.

30 Apr 2008, 7:32 PM
#4
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sfklaas

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Re: Please Help! Not sure what is going on!

The cities are all over the US. Is there a way to create a confirmation e-mail or make it so no just anyone can create an account?

30 Apr 2008, 8:00 PM
#5
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sfklaas

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Re: Please Help! Not sure what is going on!

I kept getting more and more people creating accounts so I finally took my site offline. Anyone know what is going on or what I can do?

30 Apr 2008, 8:37 PM
#6
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tshooters

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Re: Please Help! Not sure what is going on!

Is there a way to have a confirmation e-mail or find out what is going on?

Turn on those email options and set the email addresses you want them
sent to in Admin/Configuration/Email Options.

Also recommend, if you think they are using your store's email (contact us,
tell-a-friend) to send spam, to download and install Email Archive Manager:
http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=198