forgetting shopping cart contacts 'your shopping cart is empty'

Hello,

I have installed a fresh instalation of v1.3.8

When I add a product to the shopping cart it go's to the shopping cart and says 'your shopping cart is empty' like there's is something wrong with the cache or cookie control. Is there any way to change the cache type (to test this) from within the admin or config so I do not have to reinstall the site

If someone can try to add a product to their cart and see if it happens to you. I have tested it on 2 computer so I think it will happen to you as well.
http://www.veronicawillisskin.com/shop/index.php?main_page=product_info&cPath=1&products_id=1

Hope someone may have seen this before.

it is a new server I have never worked on before so it's probably the servers fault, or I need to find something to change in the Cpanel.

:frusty:

What was this like before you changed the template look?

Caching method and location is in your 2 configure.php files

Thanks. I always start of with this design then change it from there, I have never had a problem with it yet but I will try installing a unedited version. I tried changing the cashe but it did not make the site work. I will post here again after I install it again. Thanks.

Actually this site was working a few weeks ago then stopped working, I thought the owner changed something although they said they did not so I re installed it but it would still now work

If it did work and now does not then something changed???

Have a backup?

No nothing changed

I just instilled a fresh copy and still having the same problem! and I dont know what to do.

http://www.veronicawillisskin.com/shop

I knottiest when I uploaded everything the .htaccess file did not upload… and they wont upload what ever I do. or i should say that they say they uplaod but I cant see them in my ftp browser

title should have been 'forgetting shopping cart contents 'your shopping cart is empty' when add to cart, you can change it if you like

If cart contents aren't being remembered, then you probably also cannot login.
Your server is having a PHP sessions problem. Either session support is not configured correctly and you ignored the warnings during installation, or it's not setting session cookies correctly perhaps due to domain configuration errors or browser cookie blockers.

Thanks you. Yes also the login system is not working, and says 'There was a security error when trying to login.' when I try to login. I will contact the server.

Here is a link to a copy of the zen cart System Inspection http://www.veronicawillisskin.com/ZenCartSetup-SystemInspection.mht

turns out it was the servers fault, and they fixed it for me

vandiermen:

turns out it was the servers fault, and they fixed it for me

Thanks for posting back and confirming that the shopping cart problem was a server configuration issue.

vandiermen:

turns out it was the servers fault, and they fixed it for me
exactly how did you get the host to fix the problem?

I have since moved the site to my shared server but at the time I just contacted the server and they fixed it and did not tell me what they did.
I remember they may have added a php.ini file, so I just went through an old backup of the site and found the old php.ini,
all that was in it was:
output_buffering = On

If you create a file called php.ini, in your shop directory
add: output_buffering = On , to the first line
this may fix it??

vandiermen:

I have since moved the site to my shared server but at the time I just contacted the server and they fixed it and did not tell me what they did.
I remember they may have added a php.ini file, so I just went through an old backup of the site and found the old php.ini,
all that was in it was:
output_buffering = On

If you create a file called php.ini, in your shop directory
add: output_buffering = On , to the first line
this may fix it??

could a 301 redirect also cause this problem? i have one from a "non www. " to a www.

see the attached

http://www.zen-cart.com/forum/showthread.php?t=86231

remove the 301 redirect and see if it fix's it, but I dont think so.