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Forums / Built-in Shipping and Payment Modules / Hoping to get some help on "stuck on shipping page" issue

Hoping to get some help on "stuck on shipping page" issue

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Started by skylarker on 4 May 2008, 8:05 PM · Views: 1,564

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4 May 2008, 8:05 PM

skylarker

New Zenner

Join Date:: Aug 2005
Posts:: 45
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Hoping to get some help on "stuck on shipping page" issue

USA customers at my client's site who choose UPS get stuck on step 1 of purchasing - hitting Continue just reloads the page.

I've done some forum reading and think it may be connected to zones - any suggestions? Thanks.

4 May 2008, 8:13 PM

skylarker

New Zenner

Join Date:: Aug 2005
Posts:: 45
Plugin Contributions:: 0

Re: Hoping to get some help on "stuck on shipping page" issue

I should clarify that this is only an issue when the customer chooses the UPS shipping options...if they choose the Truck Freight option below, the Continue button does take them to the payment page.

Site: http://www.customironworks.com/

5 May 2008, 2:03 AM

skylarker

New Zenner

Join Date:: Aug 2005
Posts:: 45
Plugin Contributions:: 0

Re: Hoping to get some help on "stuck on shipping page" issue

Looks like the issue is solved - the shipping module had an underscore in the name; apparently we can't do that.