5 May 2008, 3:39 PM
New Zenner
- Join Date:
- Apr 2007
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Transaction Declined -- Authorize.net International Characters/Alphabet
I'm getting a generic transaction declined message for a customer with an international alphabet character in their name. The person's name contains an **æ **(customer is from Norway).
When viewing the declined transaction on authorize.net, the character shows up as a BOX **� **. Does anyone know if this could cause the decline? Any ideas why this character is not being passed to authorize.net properly? Anyone have experience with handling these types of characters?
Thanks!