craftysyntax Live Help module HELP!

Hi all!

Thank you so much for explaining what seems to be an alien language for me. I'm having grey hair, no kidding!

I uploaded all the files to my root folder. But I don't seem to be able to enter the admin panel of Crafty Syntax. When I type my https://www.xxx.com/setup/livehelp/setup.php I have an error page.

What am I doing wrong???

Thanks for your help.

Luna

Luna:

Hi all!

Thank you so much for explaining what seems to be an alien language for me. I'm having grey hair, no kidding!

I uploaded all the files to my root folder. But I don't seem to be able to enter the admin panel of Crafty Syntax. When I type my https://www.xxx.com/setup/livehelp/setup.php I have an error page.

What am I doing wrong???

Thanks for your help.

Luna

You have an extra 'setup' in your URL

try https://www.xxx.com/livehelp/setup.php and see if that works for you.

Thanks for your help! However it still does not work. Any other suggestions? :frusty:

Thx.
Luna

I got frustrated and confused because I had no place to insert the java script on the bottom includes file with a readme.txt file (for domain craftysyntax is installed) or directions where to place the javascript. I think they are labeled wrong or to a begginer status programmer, it is backwards.

I too WAS having the same problem as others on here. I have craftysyntax installed on my server under /LiveHelp My problem was installing the correct includes folder from the download. Use the top one with the readme.html file (for different domains) It worked like a charm. All the solutions here work when you have the correct folders installed.

BE SURE TO DELETE THE FILES CREATED BY THE WRONG INSTALL FIRST!!!!

The Crafty Syntax live help sidebox closes up on secure pages which is where I need it most (having an issue with a disappearing 'continue' button during checkout... another issue for another topic)

Anyway, does anyone know how to get this to work on SECURE pages also. I have all the security settings enabled in the Crafty Syntax admin. I did see a post earlier in this topic about adding the crafty syntax images to an https: folder but have no idea how to create one!

Any suggestions would be appreciated because I'm stumped at this point...

Running zencart version 1.3.8a
Craft Syntax version 2.15.0
crafty_syntax_live_help_sidebox_1-1

Here's the website www.CraftMagick.com
to get to a secure page just click LOGIN at the top right

Zencart ROCKS!

Did you come up with a solution for this?

I want to put this on my site, but as most people I would need it in the secure areas as well?

Thank You!

Unless I have the warning turned off, I don't receive that message when in the secure area.

I set my https: address under crafty admin settings, and it seems to work just fine.

The only thing I can't get to work on this setup is the invite to chat feature.

The client can invite me in, but I can't get the invite to show up on the clients side at all.

MagicMan:

I know the answer...I was getting the same message with my SSL certificate and My Trustwave Logo. The only thing that is insecure is the image. Try putting the "s" after the http for the image tag.

Or, if you ar running the crafty syntax code form the https, try loading your image into the https folder.

Hope this helps. Play around with this because I am sure that this is the fix.

I am having the same secure/nonsecure message in IE. FF is fine. What file did you change for this to work on secure pages?

Thanks, Kim

MagicMan:

I know the answer...I was getting the same message with my SSL certificate and My Trustwave Logo. The only thing that is insecure is the image. Try putting the "s" after the http for the image tag.

Or, if you ar running the crafty syntax code form the https, try loading your image into the https folder.

Hope this helps. Play around with this because I am sure that this is the fix.

I am still struggling with this message. My crafty code from includes/templates/temp/sideboxes/tpl_blank_sidebox :

$content .= '<!-- Powered by: Crafty Syntax Live Help <http://www.craftysyntax.com/> -->

$content .= '</div>';
?>

Does this look correct?

Do not know what you mean by:
try loading your image into the https folder. I would like to try it next.

Thanks, Kim

I am still struggling with this message. My crafty code from includes/templates/temp/sideboxes/tpl_blank_sidebox :

$content .= '<!-- Powered by: Crafty Syntax Live Help <http://www.craftysyntax.com/> -->

<div id="craftysyntax"> <script type="text/javascript" src="https://**www**.burnerbooks.com/livehelp/livehelp_js.php?eo=1&department=1&serversession=1&pingtimes=15&secure=Y"></script> <br><font style="font-family: verdana, helvetica, sans-serif; font-size: 7px; color: #000000;"></font> <a href="http://www.craftysyntax.com" alt="Crafty Syntax Live Help" target="_blank" style="font-family: verdana, helvetica, sans-serif; font-size: 10px; color: #11498e; text-decoration: none; font-weight: none;"></a> </div> <!-- copyright 2003 - 2008 by Eric Gerdes --> ';

$content .= '</div>';
?>

Hello KBurner,

Add www and see if that works: https://www.burnerbooks.com/livehelp/livehelp_js.php?eo=1&department=1&serversession=1&pingtimes=15&secure=Y

Royal:

Hello KBurner,

Add www and see if that works: https://www.burnerbooks.com/livehelp/livehelp_js.php?eo=1&department=1&serversession=1&pingtimes=15&secure=Y

I turned off both newsletter and Live help sideboxes and YaH no more secure/non-secure messges. But also means I do not have both at all in my shop.

Does anyone else have any more suggetions??

Thanks, Kim

vwebworld:

Hi Kevin,

Yeah, I tried both with and without SSL.

I ended up just making a link to the live help and used that in my ZenCart sidebox.

houseofjerky.net/store

~Roland

How did you get your business name in live help box that opens to new window for link?

Kim

Whoever is looking for an answer to the above mentioned question:

you can change Powered By : craftysyntax.com to anything you like by editing the file user_top.php

You may try another live chat software. Comm100 Live Chat is free and easy to integrate with. Simply paste several lines of code, then you can start chatting.

http://www.comm100.com/livechat/

shocker:

There are some code syntax error in the tpl_craftysyntax_sidebox.php file that's in the download.

There are two lines that need to be edited. the line numbers I give are not exact.

around line 57 should be

$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes . '&username=' . $cs_full_name;

> ```
$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes;
```If you notice, the original two lines have a **'/' .** after the **= **symbol. This causes the source string to the **livehelp_js.php **to be incorrect. For instance: 
> ```
<script type="text/javascript" src="/http://www.nahidfashions.com/livehelp/livehelp_js.php....
```will not work because of the **/** before the **http://
> 
> **I'm still working configuring and tweaking, but after making this change the Crafty Syntax shows in its side box.
> 
> I hope this is clear and helps all.

thanks solved my issue!!

Hiya All

Ive installed this software and sidebox and all seems to work great, i love the features.

Only problem is when i login it doesnt take my username for the live chat, it still asks me to type my name in, what could be wrong?

Sophia Myles:

You may try another live chat software. Comm100 Live Chat is free and easy to integrate with. Simply paste several lines of code, then you can start chatting.

http://www.comm100.com/livechat/

Hi could you please help me out installing Comm100, I have no idea where to paste the code. I've tried the craftysyntax sidebox but I don't know where I am supposed to paste the comm100 code.

Hi magicman,

could you please elaborate "Generate the code from Crafty Syntax program" ? How do we generate ? Is it copy the display html code from http://www.mydomain.com/livehelp/livehelp_js.php, and replace the text: "You can include text, links, images, HTML markup and even PHP code"

?

regards,
Sky

It has been so long since I installed it. I will have to take another look at the coding. Sit tight.

Does this work with 1.5.0 if not is there another 100% free one that does work.