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Can't use shopping cart, register, or contact us

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22 May 2008, 2:26 AM
#1
hollyck avatar

hollyck

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Can't use shopping cart, register, or contact us

So basically, my web store is useless right now lol. I obviously goofed somewhere but don't know how to fix it.

https://www.fussybaby.ca/store

Here are the issues:

  1. When I click on 'add to cart', I get the page that says 'your shopping cart is empty'. So, I can't add anything.

  2. When I try to register, it doesn't 'remember' my info and just takes me right back to the registration page when I hit submit.

  3. When I use the contact us page, I get 3 error messages (Sorry, our system requires a minimum of 2 characters., and Sorry we don't understand your email address', and 'Did you forget your message?'.

So obviously these 3 problems have something in common...Zen is not remembering or processing any info I submit.

Here's what I've tried:

-Switching to the default template...same problem
-Changing config/recreate session to 'false'
-I know I've tried some other things but can't remember right now.

Any ideas?? I've looked through all the posts I can find on the subject but still can't find a solution.

Thanks!

Holly

22 May 2008, 10:26 AM
#2
stevesh avatar

stevesh

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Re: Can't use shopping cart, register, or contact us

Also, your CSS Flyout in the header is way off the screen to the right in IE7.

Your other problems sound like corrupted file(s).

What other mods have you installed, and has your site ever worked properly?

22 May 2008, 3:58 PM
#3
hollyck avatar

hollyck

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Re: Can't use shopping cart, register, or contact us

stevesh:

Also, your CSS Flyout in the header is way off the screen to the right in IE7.

Your other problems sound like corrupted file(s).

What other mods have you installed, and has your site ever worked properly?

Thanks for your response. No other mods installed, and it has never worked properly. Am I screwed, or if there hope of fixing it?

22 May 2008, 10:10 PM
#4
hollyck avatar

hollyck

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Re: Can't use shopping cart, register, or contact us

I figured out the issue, so thought I would post for anyone having the same problem. I had not changed my file permissions to 'write' before trying to change the url of my secure server. So while I thought it was updated, it didn't accept the changes and didn't know where my https url was. Once I changed the permissions, and changed the url of the https it worked. Yay!

22 May 2008, 10:11 PM
#5
drbyte avatar

drbyte

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Re: Can't use shopping cart, register, or contact us

I can add something to the cart, and it seems to stay in the cart.

However, when attempting to go to one of your secure pages, it says that your SSL URL is bad.
You've got it set to use "www.secure.lunair......", but you should really be using "secure.lunair...." (ie: drop the www.).

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

22 May 2008, 10:12 PM
#6
drbyte avatar

drbyte

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Re: Can't use shopping cart, register, or contact us

Glad you got it sorted out.

However, you should go back and put all the settings back to what they were in the Admin->Configuration->Sessions area. You shouldn't touch those unless you know exactly why you're changing them.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.