EMAIL header STILL not showing up

Trying to change the email header from the original Zen Cart header.

Here is what I have done so far based on message board posts:

1. I have replaced the original ZenCart "/email/header.jpg" file with my new one
2. I have cleared the cache folder
3. I have logged out and logged back in to my admin panel

The emails are STILL showing up with the original zen cart email headers.

NOTE: when I view the /email/header.jpg file it does appear with my NEW file BUT the old zencart header still appears on emails sent from admin.

PLEASE HELP...

thank you.

Here is the header picture I got with my Welcome email.

If this is not he correct image, what is the correct one?

Thank you VERY much. I don't know exactly what I changed, but I had found a post that mentioned RE-loading php files because sometimes they are corrupted during FTP.

Anyway, thanks again for checking it out.

Zen Cart Support Forums ROCK!!

:clap:

I'm going to try and be as comprehensive as I can with this.

I have tried for days and days to get a header to show in my emails and newsletters. I am on a Mac and my client is Mac Mail. All that shows up where the header should be is a question mark in a blue box. When I ask others using Windows to try it, they receive a red 'x.'

Neither the original Zen Cart header nor mine shows up and did not from the get-go.

I have searched all of the forum, tried every little thing, including clearing cache, restarting mail client, restarting computer, have uploaded my jpeg image at 500x75px and renamed it header.jpg in /email/images folder (several times), reloaded fresh php files in case something was corrupted, checked for syntax errors although I changed no syntax.

I'm completely at my wits' end. I can load the header into, for instance, the newsletter body, but cannot use it as the header.

I can remove the header completely, but I'd like the professional look of a header at the top of the email, before the salutation to the customer.

And just to iterate, the original, default Zen header did not show before I loaded my header. Is there something in the code that needs to be adjusted?

I feel like I've exhausted every possibility. Any suggestions would be welcome.

Thanks.

Becky

https://www.200westmain.com/citypretties

That's because your webserver is blocking it:
http://200westmain.com/citypretties/email/header.jpg

Check your server's errorlog for why it's blocking access to files in your /email/ folder. Maybe you've got .htaccess rule conflicts, or maybe you've disabled image hotlinking via your hosting control panel, etc.

Why would the webserver block the header image on that cart and not on the other three carts on the site?

I don't think there is a hotlink the image is sitting right where it is supposed to be.

I checked the error log, nothing. This is the code which appears to be the same as in the other carts. I also checked that the file is named .jpg as it is a linux server.

> <!-- Header Section -->

<div class="header"> <img src="email/header.jpg" alt="logo" /> </div>

Very strange.

If you've enabled hotlink protection, many odd things can happen why trying to access images from places other than the website itself.

You've got the same thing on your /images/ folder.
ie: http://200westmain.com/citypretties/images/no_picture.gif
(unless of course you've gone and deleted the default no_picture.gif file)

As mentioned, your .htaccess may be your problem.

A lot of this is Greek to me, but I'm sure Henrietta and I will work it out eventually. I don't know how to control .htaccess and I've reworked as many permissions as I can that I thought might be the problem.

I'm a rookie at this stuff and have absorbed as much as I can, but I'll have to try to research the hotlinking and .htaccess.

In the meantime, I worked around it by uploading my image to a hosting site outside of the server and linked to it. It works well, I just hope it works for people with slower connections.

Thanks for your help, Dr. Byte. If I figure it out I'll return and post my solution for anyone else as much a newbie as I am.

Becky

200westmain.com/citypretties

I have another question:

200westmain/htpasswds there are two folders: /images and /public_html.

The /images folder is empty.

When I open /public_html, there is a /citypretties folder and inside that is an /email folder which is empty.

Is this part of my problem?

Thank you,
Becky

200westmain.com/citypretties

CPJ:

I have another question:

200westmain/htpasswds there are two folders: /images and /public_html.

The /images folder is empty.
You'll have to ask your hosting company about the proper use of htpasswds configurations on your server.

CPJ:

When I open /public_html, there is a /citypretties folder and inside that is an /email folder which is empty.

Is this part of my problem?
Well, if the folder is empty but your emails are attempting to access files in it ... then ... well ... yes I suppose that would be a problem.
But if it's empty then how are you getting html-formatted emails in the first place? (since the html-formatted email templates are also stored in that folder)

If you've got files missing, then it's logical to expect odd problems. That's a good first place to check. I believe one of the earlier posts in this thread talked about re-uploading good copies of damaged files to fix broken items. That's probably good advice.

I'm sorry, I got the path of that wrong. The correct path is:

200westmain.com/.htpasswds/images which is empty,

200westmain.com/.htpasswds/public_html/citypretties/email which is empty.

My images and templates are all present in

200westmain.com/public_html/citypretties/email

and all of my images are present in

200westmain.com/public_html/citypretties/includes/templates/classic/images

I don't know if that makes any kind of difference, but there it is. I've been working on my email issue for some time, way before yesterday, but those folders appeared only yesterday.

I did refresh my files to no avail. I've done everything I read about here in the forum and in the tutorials. I'm too inexperienced and ignorant of how to deal with .htaccess and have been reading up on it. I will let Henrietta deal with hotlink protection because I don't want to go messing in the control panels and screw something up.

As I said, in the meantime I've uploaded my header and linked to an outside site and my emails are exactly as I want them for now.

Thank you again for your help, Dr. Byte. And if I figure out what kind of mess I've made this time and can clean it up, I'll be back to report on it.

Becky
200westmain.com/citypretties

becky, i'm having the same issue as you. can you let me know how you linked to an external image host? thx

Sure, Jenn. I have an auctiva.com account (free) where I host some images (leftovers from eBay, mostly). I uploaded the header to that account and then linked to its URL:

http://img.auctiva.com/imgdata/0/4/8/7/2/6/webimg/143785185_o.jpg

It works. That's all I care about right now. I still have no idea why it won't work when I place the image in my image folder on my server, but it doesn't.

Let me know if I can be of any other service.

Becky