Customer Login Problems - Help Urgent

This is my first post here... I will add additional information about this later, but I'd like some help as soon as possible.

I am getting ready to launch my first zencart store, but having some issues.

The main problem. Customers can create their account and proceed to checkout, however, when returning to the site, they can not login with the password they created they get a SECURITY_ERROR_MESSAGE right above the login form.

Additionally, When they click forgot my password and a new password is sent to them via email... they can NOT login with the new password that was sent in the recovery email either.

I believe I have the most recent install of zencart it was a (pre install) from GoDaddy I believe, and I have modded a few files so I'm not sure if I broke some of the code or if there is another problem.

Thanks in advance for the help!

Update - sorry I got all ahead of myself and forgot to post the link.

https://www.stage5snowboarding.com/shop

try creating an account, and logging in multiple times and let me know
thanks!!

Yup - Seeing the same thing. You should post the specific files you've modified and perhaps one of the gurus will be able to help.

Sorry I can't be of any more help than that,
Mark

Don't know about the login problem, but your images, especially your product images are HUGE and really slow your site down.

Also, your content overlaps your header in IE7. Find this in stylesheet.css

#logoWrapper{
background-image: url(../images/header_bg.jpg);
background-repeat: repeat-x;
background-color: #ffffff;
height:75px;
}

and change the 'height' value.

Yeah the images are huge on purpose. we want large images for clarity. Granted I could probably knock them back a little bit and retain most of the quality.

Thanks for that catch on the header area, I knew it was overlapping like that in IE 7 but I couldn't for the life of me figure it out so much appreciation for that.

Again I'm not sure of all the specific files I've changed and what changes I've made to them. This project has been going on for quite a while. If someone could give me at least some of the files that are tied to Login or Customer creation so I can look into them that'd be great.

Again this is my first zencart store so I don't really know where to look first. But the help I'm getting so far is great!
Thank you.

I've had security/login probs the past couple days, all fixed now. Here's a summary of my fixes. I Hope some of this helps you!

I had the problems listed in this thread (but the fix there did not work for me):
http://www.zen-cart.com/forum/showthread.php?t=98320&highlight=Your+Shopping+Cart+is+empty

I removed Simple SEO and installed Ultimate SEO. That fixed the shopping cart, new user registration and contact us problems. But existing users still could not login. Here is my fix for that:

When an existing user tried to login the error msg said
ERROR_SECURITY_ERROR

I discovered that my template was missing the login timeout file that provides the security token. I copied all 3 login files from the zen classic directory and login works fine now (just copying the missing one didn't work).

If you're missing any of these files (tpl_time_out_default.php, tpl_login_default.php , tpl_logoff_default.php) copy all 3 from Classic template_default to your template dir.

Source dir is
\zen-cart-v1.3.8a-full-fileset-12112007\includes\templates\template_default\templates

Copy to:
store root\includes\templates\Your_Template_Name

Good Luck
--Pat

BTW: there is also a login file in Admin.

I learned about these files here:
https://www.zen-cart.com/tutorials/index.php?article=312

could part of the problem be the template I am using is either "template_default" or "classic"
if so, should i copy the folder and rename it to a new template name

let me know your thoughts... thanks.
I believe the header is fixed now in IE7.... other than clicking to activate the flash which I think there is a way to turn off.

also being new to SSL, does having a flash header = not secured?
any thoughts are welcome

nogginfuel:

Yeah the images are huge on purpose. we want large images for clarity. Granted I could probably knock them back a little bit and retain most of the quality.

Actually, you'll need to knock them back a lot - your 'New Product' images run from 80K to 140K - that's 10X too big. Notice the Qdoba image - sharper than yours and 13K. I haven't used it, but it seems that the Image Handler 2 mod does a great job of sizing images.

Sorry I can't help with the login issue - I'd guess it's a corrupted file, but I don't know which one(s).

Try re-uploading includes/functions/sessions.php

Hey... Where do I go exactly to check if I am missing any of these files (tpl_time_out_default.php, tpl_login_default.php , tpl_logoff_default.php) ? Please guide me in detail since this is the first time Im using Zen Cart. Also please let me know how im supposed to copy
Source dir is
\zen-cart-v1.3.8a-full-fileset-12112007\includes\templates\template_default\templ ates
and transfer this to
store root\includes\templates\Your_Template_Name

Thanks
a lot