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X-SpamScore in header of confirmation e-mails

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30 Jun 2008, 2:40 AM
#1
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karma_lab

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X-SpamScore in header of confirmation e-mails

Hi,
I'm testing the sending of confirmation e-mails from a ZC store I'm still configuring.

The e-mail that goes to the customer, when I look at the headers in my e-mail program, has the entry named "X-SpamScore", with a value of "6". This is very high, and causes it to go into my spam folder. Now, I could disable this, but the point is, this isn't spam, it's an order confirmation. If I have this problem when testing, then real customers will have this problem as well.

What causes this value to be so high, and do I have any control over it?

30 Jun 2008, 5:39 AM
#2
drbyte avatar

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Re: X-SpamScore in header of confirmation e-mails

The rest of your spam headers (or all headers in general) would be required in order to determine what is specifically causing your emails to be treated as possible spam by your email server.

It can be caused by things like the server you're sending from being blacklisted due to abuse by others on the same server, or by disliked email addresses, or based on content containing bad words (this is unlikely unless you've changed the message content), amongst other things. And every hosting server's configuration is different, based on the whims and level of experience (or not) of the server administrator.

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

30 Jun 2008, 8:33 AM
#3
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Re: X-SpamScore in header of confirmation e-mails

I don't quite understand the response. But here are the headers (if this is what you mean):

Return-Path: <[email protected]>
Delivered-To: [email protected]
Received: (qmail 14843 invoked by uid 80); 30 Jun 2008 08:31:53 -0000
Received: from unknown (HELO inbound-mx31.atl.registeredsite.com) (216.247.37.55)
  by 209.237.134.175 with SMTP; 30 Jun 2008 08:31:53 -0000
Received: from ina.lunarmania.com (ina.lunarmania.com [67.210.98.185])
	by inbound-mx31.atl.registeredsite.com (8.12.11.20060308/8.12.11) with ESMTP id m5U8Vml8017981
	for <[email protected]>; Mon, 30 Jun 2008 04:31:51 -0400
Received: from karma14 by ina.lunarmania.com with local (Exim 4.68)
	(envelope-from <[email protected]>)
	id 1KDEnc-0000pI-4z
	for [email protected]; Mon, 30 Jun 2008 01:31:48 -0700
To: [email protected]
Subject: Welcome to the Karma-Lab Store
Date: Mon, 30 Jun 2008 01:31:48 -0700
From: Karma-Lab <[email protected]>
Reply-to: Karma-Lab <[email protected]>
Message-ID: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - ina.lunarmania.com
X-AntiAbuse: Original Domain - karma-lab.com
X-AntiAbuse: Originator/Caller UID/GID - [32164 32002] / [47 12]
X-AntiAbuse: Sender Address Domain - ina.lunarmania.com
X-Source: /usr/local/php5/bin/php-cgi
X-Source-Args: /usr/local/php5/bin/php-cgi /home/karma14/public_html/store/index.php 
X-Source-Dir: karma-lab.com:/public_html/store
X-SpamScore: 6
X-MailHub-Apparently-To: [email protected]
30 Jun 2008, 7:01 PM
#4
drbyte avatar

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Re: X-SpamScore in header of confirmation e-mails

Since your mailserver (run by your hosting company) only sends you a "score", and not the reasons behind that score, you'll have to ask them what the specific rules are that are causing the score to be so high.
Some hosts actually have all the rules and their results listed in the headers ... yours doesn't. As such, it's impossible to tell what is specifically causing the high score in your case.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.